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senior customer specialist data entry resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Goal-oriented
  • POS systems expert
  • Skilled problem solver
  • Customer expectations management
  • Claims investigation and research
  • Natural leader
  • Strong interpersonal skills
  • Computer literate
  • Microsoft Word,Excel,Acess,Outlook,Powerpoint software
  • Detail-oriented
  • Team building expertise
  • Motivated team player
  • Client relations strength
  • Quick learner
  • Active listening skills
  • Types 35 WPM
  • Exceptional time management skills
Education
Eastern Hills High School Fort Worth, TX Expected in 2014 High School Diploma : - GPA :
Work History
Crowe Horwath - Senior Customer Specialist/ Data Entry
San Francisco, CA, 06/2020 - 02/2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • third party credit reporting agency working with lenders
  • Assisting borrowers with home loans or refinance for their current home loans.
  • Verified credit reports to ensure payments were paid on time.
  • Three way calling to the borrower with the credit department on the line.
  • If the creditor did not accept conference calls we would have to send the request via fax or email.
  • would have to verify there were no 30, 60 or 90 day late payments and make sure none of accounts were sent to collections.
  • If burrower was sent to collections we would have to verify how often they are making payments to pay the account off.
Endurance International - Customer Experience Specialist
Loveland, CO, 04/2018 - 06/2020
  • Handled all calls in emergency to contact on call doctor.
  • scheduled appointments for doctor to call back patients.
  • Ensure Create and maintain schedules.
  • Provide quick responses to production issues.
  • Use software to generate reports such as (Microsoft Word, Excel, PowerPoint, ) and schedules.
  • Kept ACW below one minute per call.
  • Ability to create and understand reports in order to make production decisions.
  • made sure company deadlines are met.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Responded to all customer inquiries thoroughly and professionally.
  • Actively pursued personal learning and development opportunities.
  • Manage up to 50 calls and up to 145 scheduled appointments daily to gather information to initiate the claims process.
Dialog Direct - Roadside assistance / Home Warranty Tech
City, STATE, 07/2014 - 04/2018
  • Assisted incoming calls from members needing roadside assistance.
  • Verified members home number, VIN number of vehicle, color of vehicle, Year, make
    and model.
  • Verified members location to determine closest service tech to send out.
  • Document account with details for next representative reviewing account.
  • Verified the location where the member would want to tow the vehicle to.
  • Assisted with ETA as to how long the service tech would arrive.
  • Assisted with Maps when member was unsure of location, asking probing questions to
    determine location.
  • Assisted customers with plumbing, refrigerator, washer and dryer, microwave all
    appliances warranty.
  • Customers called In when having problems with appliances with covered home
    warranty.
  • Ask customers probing questions to determine the problem with the appliance.
  • Placed service tickets in for technician’s to go out to home to service appliances.
  • Determined manufacturing label for the appliances needing g repair.
  • Scheduled appointments for customers, with first available dates.
  • Processed complaints about technicians to appropriate department.
Encore Payment Systems - Outbound Sales
City, STATE, 03/2013 - 05/2014
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Handled outbound calls calling other business owners offering new products for credit card systems.
  • Resolved any complaints and issues.
  • responsiveness to all customer inquiries.
  • Maintained a high level of knowledge and understanding of product features, services,
    marketing promotions and special offers.
  • Recorded all customer and call history information accurately on electronic data system.
  • Verified and updated customer information and maintained data bases.
  • Performed collections calls to reduce business losses or negotiated with clients.
    Processed and collected payments from business owner.
  • Resolved any issues quickly and effectively through helpful service techniques, solutions
    implementation, and fast communication of concerns to appropriate departments.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Consistently hit and exceeded sales goals by 20%.
  • Brought in $500 in monthly revenue across 40 accounts.

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Resume Overview

School Attended

  • Eastern Hills High School

Job Titles Held:

  • Senior Customer Specialist/ Data Entry
  • Customer Experience Specialist
  • Roadside assistance / Home Warranty Tech
  • Outbound Sales

Degrees

  • High School Diploma

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