senior customer specialist data entry resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Goal-oriented
  • POS systems expert
  • Skilled problem solver
  • Customer expectations management
  • Claims investigation and research
  • Natural leader
  • Strong interpersonal skills
  • Computer literate
  • Microsoft Word,Excel,Acess,Outlook,Powerpoint software
  • Detail-oriented
  • Team building expertise
  • Motivated team player
  • Client relations strength
  • Quick learner
  • Active listening skills
  • Types 35 WPM
  • Exceptional time management skills
Eastern Hills High School Fort Worth, TX Expected in 2014 High School Diploma : - GPA :
Work History
Crowe Horwath - Senior Customer Specialist/ Data Entry
San Francisco, CA, 06/2020 - 02/2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • third party credit reporting agency working with lenders
  • Assisting borrowers with home loans or refinance for their current home loans.
  • Verified credit reports to ensure payments were paid on time.
  • Three way calling to the borrower with the credit department on the line.
  • If the creditor did not accept conference calls we would have to send the request via fax or email.
  • would have to verify there were no 30, 60 or 90 day late payments and make sure none of accounts were sent to collections.
  • If burrower was sent to collections we would have to verify how often they are making payments to pay the account off.
Endurance International - Customer Experience Specialist
Loveland, CO, 04/2018 - 06/2020
  • Handled all calls in emergency to contact on call doctor.
  • scheduled appointments for doctor to call back patients.
  • Ensure Create and maintain schedules.
  • Provide quick responses to production issues.
  • Use software to generate reports such as (Microsoft Word, Excel, PowerPoint, ) and schedules.
  • Kept ACW below one minute per call.
  • Ability to create and understand reports in order to make production decisions.
  • made sure company deadlines are met.
  • Handled all customer relations issues in gracious manner and in accordance with company policies.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Responded to all customer inquiries thoroughly and professionally.
  • Actively pursued personal learning and development opportunities.
  • Manage up to 50 calls and up to 145 scheduled appointments daily to gather information to initiate the claims process.
Dialog Direct - Roadside assistance / Home Warranty Tech
City, STATE, 07/2014 - 04/2018
  • Assisted incoming calls from members needing roadside assistance.
  • Verified members home number, VIN number of vehicle, color of vehicle, Year, make
    and model.
  • Verified members location to determine closest service tech to send out.
  • Document account with details for next representative reviewing account.
  • Verified the location where the member would want to tow the vehicle to.
  • Assisted with ETA as to how long the service tech would arrive.
  • Assisted with Maps when member was unsure of location, asking probing questions to
    determine location.
  • Assisted customers with plumbing, refrigerator, washer and dryer, microwave all
    appliances warranty.
  • Customers called In when having problems with appliances with covered home
  • Ask customers probing questions to determine the problem with the appliance.
  • Placed service tickets in for technician’s to go out to home to service appliances.
  • Determined manufacturing label for the appliances needing g repair.
  • Scheduled appointments for customers, with first available dates.
  • Processed complaints about technicians to appropriate department.
Encore Payment Systems - Outbound Sales
City, STATE, 03/2013 - 05/2014
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Handled outbound calls calling other business owners offering new products for credit card systems.
  • Resolved any complaints and issues.
  • responsiveness to all customer inquiries.
  • Maintained a high level of knowledge and understanding of product features, services,
    marketing promotions and special offers.
  • Recorded all customer and call history information accurately on electronic data system.
  • Verified and updated customer information and maintained data bases.
  • Performed collections calls to reduce business losses or negotiated with clients.
    Processed and collected payments from business owner.
  • Resolved any issues quickly and effectively through helpful service techniques, solutions
    implementation, and fast communication of concerns to appropriate departments.
  • Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
  • Consistently hit and exceeded sales goals by 20%.
  • Brought in $500 in monthly revenue across 40 accounts.

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Resume Overview

School Attended

  • Eastern Hills High School

Job Titles Held:

  • Senior Customer Specialist/ Data Entry
  • Customer Experience Specialist
  • Roadside assistance / Home Warranty Tech
  • Outbound Sales


  • High School Diploma

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