Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Experienced Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Dependable, hardworking and successful at meeting high productivity, quality and performance standards. Efficient and competent and professional. Adept at persuading customers and obtaining payments.

Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled, experienced and a driven mentality.

Persistent with customers and seasoned in overcoming objectives. Proficient in compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Excellent reputation for resolving problems and improving customer satisfaction.

  • Documented and resolved numerous issues which led to outstanding results,
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 2 staff members for a EPD portfolio.
  • Billing Data Verification
  • Itemized Statement Preparation
  • Verbal, email and text message Communication
  • Customer Contact
  • Problem Sensitivity
  • Relationship Building
  • Financial Documentation
  • Account Posting
  • Conflict Resolution
  • Decision Making
  • Dispute Negotiation
  • Deadline Adherence
Work History
Senior Collections Specialist, 04/2014 to Current
Wells FargoPlano, TX,
  • Monitored accounts for compliance with established payment plans.
  • Counseled debtors on payment options and arranged installment agreements
  • Discussed options with delinquent clients in terms of proposed solutions.
  • Achieved performance goals on consistent basis.
  • Recorded all information regarding financial status of customers.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls to meet company demands.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt
Payday Loan Collections, 01/2010 to 03/2014
FirstbankFort Collins, CO,
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Contacted clients to verify account information and maintain accuracy, resulting in 10% increase in client satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered prompt service to prioritize customer needs.
Credit Card Customer Service Representative, 07/2007 to 01/2010
United Collection BureauCity, STATE,
  • Processed recurring automated payments and credit card payments.
  • Received inbound customer calls related to credit and accounts receivable.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of inbound calls, emails and faxes per day, addressing customer inquiries, and solving problems.
High School Diploma: , Expected in 08/1991
North Miami Senior High School - North Miami, FL
  • Completed work release credited courses
  • Apprenticeship, Publix supermarket
Additional Information

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School Attended

  • North Miami Senior High School

Job Titles Held:

  • Senior Collections Specialist
  • Payday Loan Collections
  • Credit Card Customer Service Representative


  • High School Diploma

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