Answer incoming member calls so that our members may be educated on their mental health and substance abuse insurance benefits.
Navigate several computer systems such as Microsoft Word, Excel, and Outlook along with internal computer programs simultaneously and quickly in order to provide the best customer service possible.
Collaborate with internal clinical teams in order to local resources for counseling, psychiatry, and other non-clinical needs our customers have.
Mentor incoming new-hires on company policies and procedures and assist with the supervisor help line to ensure a cohesive working environment.
Provide direct care for clients with developmental disabilities to ensure a dignified and high quality of life.
Utilize computer programs such as Sharepoint, Google Docs, and Microsoft Excel to maintain accurate health records of our clients.
Strategize with our clients' health teams to create goals for our clients in order to promote social skills growth and gain independence.
Comply with federal HIPAA and OSHA laws in order to maintain a healthy and safe environment for our clients.
Assisted the Supportive Housing Manager with secretarial tasks such as organizing client records, creating spreadsheet documents on Micosoft Excel, and
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