senior bank teller resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Consumer banking
  • Night and safe deposits
  • Accounting lifecycle knowledge
  • 10-Key data entry
  • Complex problem-solving
  • Quality control
  • Cash Handling
  • Rapid 10-key data entry
  • Consumer banking specialist
  • Relationship building and management
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
Conifer Senior High School Conifer, CO Expected in High School Diploma : - GPA :
Empire Beauty School Littleton, CO, Expected in 04/2019 Cosmetology License : Cosmetology - GPA :
Red Rocks Community College Denver, CO Expected in 12/2012 Associate of Arts : - GPA :
Work History
Associated Bank - Senior Bank Teller
Hales Corners, WI, 10/2019 - Current
  • Identified potential needs through observation, questioning and listening.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Received car loan, home loan and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Wrote and distributed customer correspondence.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
Firstbank - Telephone Customer Service Representative
Centennial, CO, 03/2018 - 10/2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Documented and detailed calls and complaints using call center's CRM database.
Turn 14 Distribution - New Accounts Representative
Hatfield, PA, 04/2016 - 03/2018
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Solved customer challenges by offering relevant accounts and products.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Presented new and additional products and services to existing customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Obtained credit records from reporting agencies.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Heritage Financial Corporation - Bank Teller
Coupeville, WA, 08/2014 - 03/2016
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records, account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.

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Resume Overview

School Attended

  • Conifer Senior High School
  • Empire Beauty School
  • Red Rocks Community College

Job Titles Held:

  • Senior Bank Teller
  • Telephone Customer Service Representative
  • New Accounts Representative
  • Bank Teller


  • High School Diploma
  • Cosmetology License
  • Associate of Arts

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