Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills
  • Consumer banking
  • Night and safe deposits
  • Accounting lifecycle knowledge
  • 10-Key data entry
  • Complex problem-solving
  • Quality control
  • Cash Handling
  • Rapid 10-key data entry
  • Consumer banking specialist
  • Relationship building and management
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
Work History
Senior Bank Teller, 10/2019 to Current
Associated BankHales Corners, WI,
  • Identified potential needs through observation, questioning and listening.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Investigated and promptly resolved issues with patron accounts.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Received car loan, home loan and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Wrote and distributed customer correspondence.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
Telephone Customer Service Representative, 03/2018 to 10/2019
FirstbankCentennial, CO,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Documented and detailed calls and complaints using call center's CRM database.
New Accounts Representative, 04/2016 to 03/2018
Turn 14 DistributionHatfield, PA,
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Solved customer challenges by offering relevant accounts and products.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Presented new and additional products and services to existing customers.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Obtained credit records from reporting agencies.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Bank Teller, 08/2014 to 03/2016
Heritage Financial CorporationCoupeville, WA,
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Counted and packaged currency and coins.
  • Removed mutilated currency from circulation.
  • Reconciled cash drawer and resolved discrepancies.
  • Placed orders for customer checks and verified starting numbers.
  • Sold and cross-sold bank products to new and existing customers.
  • Provided customer records, account statements and copies of checks.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Stocked supplies for customers and personal teller station.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma: , Expected in
Conifer Senior High School - Conifer, CO
GPA:
Cosmetology License: Cosmetology, Expected in 04/2019
Empire Beauty School - Littleton, CO,
GPA:
Associate of Arts: , Expected in 12/2012
Red Rocks Community College - Denver, CO
GPA:

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Resume Overview

School Attended

  • Conifer Senior High School
  • Empire Beauty School
  • Red Rocks Community College

Job Titles Held:

  • Senior Bank Teller
  • Telephone Customer Service Representative
  • New Accounts Representative
  • Bank Teller

Degrees

  • High School Diploma
  • Cosmetology License
  • Associate of Arts

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