- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Consumer banking
- Night and safe deposits
- Accounting lifecycle knowledge
- 10-Key data entry
- Complex problem-solving
- Quality control
| - Cash Handling
- Rapid 10-key data entry
- Consumer banking specialist
- Relationship building and management
- Compliance, banking laws and regulations
- Night and safe deposit procedures
|
Senior Bank Teller, 10/2019 to Current
Associated Bank – Hales Corners, WI,
- Identified potential needs through observation, questioning and listening.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Received car loan, home loan and other payments and posted to accounts.
- Provided customers with appropriate literature on banking products and services.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Wrote and distributed customer correspondence.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
Telephone Customer Service Representative, 03/2018 to 10/2019
Firstbank – Centennial, CO,
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Documented and detailed calls and complaints using call center's CRM database.
New Accounts Representative, 04/2016 to 03/2018
Turn 14 Distribution – Hatfield, PA,
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Solved customer challenges by offering relevant accounts and products.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Obtained credit records from reporting agencies.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
Bank Teller, 08/2014 to 03/2016
Heritage Financial Corporation – Coupeville, WA,
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
High School Diploma: , Expected in
Conifer Senior High School - Conifer, CO
GPA:
Cosmetology License: Cosmetology, Expected in 04/2019
Empire Beauty School - Littleton, CO,
GPA:
Associate of Arts: , Expected in 12/2012
Red Rocks Community College - Denver, CO
GPA:
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