senior bank teller resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Personable Teller with 8 years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Skills
Rapid 10-key data entry
Quality control
Excellent communication skills
Exceptional customer service
Strong sense of banking ethics
Cash dispenser operation
Problem resolution
Supervision & leadership
Experience
11/2016 to Current
Senior Bank TellerWestern Alliance Bancorporation – Irving, TX,
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Welcomed customers and offered pleasant service during entire transaction.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Reduced errors by double checking transactions.
Prepared and submitted documentation for bank records and compliance purposes.
Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
04/2014 to 11/2016
Teller Service RepresentativeLiberty Tax Service – Dubuque, IA,
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Opened new checking, savings and lines of credit for customer accounts.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
Built and maintained client relationships through quality, personalized interactions.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Assisted customers by phone and in person by answering banking questions and recommending solutions.
Kept teller window areas clean, organized and fully stocked.
Balanced bank's vault of daily cash for withdrawals and deposits.
Entered transactions into computer and issued customer receipts.
Opened new accounts and served existing customers based on individual financial needs.
Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
Researched account information regarding loans and deposits.
Welcomed customers and offered pleasant service during entire transaction.
Took on additional shifts during busy periods to minimize staffing shortages.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
01/2014 to 04/2015
Tax PreparerJackson Hewitt – City, STATE,
Finalized and processed paperwork with local, state and federal government authorities.
Analyzed information and assessed liabilities and deductions according to relevant tax code.
Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.
Advised clients to comply with IRS regulations and meet state and federal tax obligations.
Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Used tax form instructions and tables to complete tax forms.
Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Calculated form preparation fees according to return complexity and processing time required.
Computed taxes owed or overpaid for clients.
Education and Training
Expected in 05/2013 to to
Bachelor of Arts: Business Muskingum University - New Concord, OH GPA:
Minor in Economics and Physical
Member of Muskingum Volleyball Team 2009-2013
Member of Business Club- 2009-2013, Secretary-2012-2013
Member of Sorority of Chi Alpha Nu- January 2010-May 2013
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.