Senior Bank Teller Resume Example
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SENIOR BANK TELLER
Summary
Skilled personal banker ready to take on new challenges with organization that appreciates attention to detail and commitment to excellence. Offers experience in insurance and sales. Considered honest, hardworking and customer-focused.
Skills
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Experience
08/2017 to Current
Senior Bank TellerWestern Alliance Bancorporation － Jersey City , NJ
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Processed 50 cash withdrawals per day accurately and efficiently.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Counted as much as $20k in daily funds with manual and machine-assisted methods.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Conducted market surveys and industry studies to identify need and demand for New accounts, home, auto and personal loans, credit cards, Etc. and new clientele.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
10/2017 to 12/2018
Sales AssociateCarter's, Inc. － Fort Wayne , IN
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
10/2016 to 01/2017
Toys Sales AssociateHei Hotels & Resorts － Weehawken , NJ
- Used a register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about our credit cards and rewards program offerings, including policies, restrictions and refund policies.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
08/2015 to 07/2016
HostessOn The Border － City , STATE
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Tracked seated guests and available seating using an iPad software
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Education and Training
High School DiplomaUniversity High School － City, State
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Resume Overview
School Attended
- University High School
Job Titles Held:
- Senior Bank Teller
- Sales Associate
- Toys Sales Associate
- Hostess
Degrees
- High School Diploma
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