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senior bank teller resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Ambitious Senior Teller with 6 years of experience. Extensive computer knowledge and excellent customer service skills. Accurate, organized and calm under pressure. Outstanding leadership and training skills.

Skills
  • Safe and vault operation
  • Cash dispenser operation
  • Quality control
  • Staff management
  • Currency and coin counter
  • Exceptional customer service
  • Excellent communication skills
  • Reliable and trustworthy
Experience
05/2014 to 05/2020
Senior Bank Teller Pacific Western Bank San Diego, CA,
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by 50%.
  • Counted as much as $50,000 in daily funds with manual and machine-assisted methods.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Balanced bank's vault with over $80,000 in it daily.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Served approximately 100 customers each shift, remaining composed and professional even in high-stress situations.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Kept teller window areas clean, organized and fully stocked.
  • Completed monthly audits and managed overdraft reports.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted and assisted over 100 customers per day professionally and courteously.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
05/2013 to 04/2014
Assistant Store Manager Journeys - Store Jobs Lawrenceville, GA,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
04/2012 to 05/2013
Assistant Store Manager Journeys - Store Jobs Lawton, OK,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coached and developed store associates through formal and informal interactions.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education and Training
Expected in to to
: Public Health
New Mexico State University - Dona Ana Community College - Las Cruces, NM
GPA:

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Resume Overview

School Attended

  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Senior Bank Teller
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • Some College (No Degree)

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