Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Professional Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Proficient in prioritizing customer happiness utilizing effective communication strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
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Work History
Senior Bank Teller, 11/2007 to 01/2015
Associated Bank – Waukegan, IL,
Associated Bank – Waukegan, IL,
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Introduced customers to other bank team members to help meet financial needs
- Mentored newly hired team members on appropriate responses to patron questions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Identified potential needs through observation, questioning and listening
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Customer Service Representative, 06/2006 to 01/2007
Uni-Select Inc. – Sacramento, CA,
Uni-Select Inc. – Sacramento, CA,
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Teller, 05/1999 to 01/2004
American National Bank – Omaha, NE,
American National Bank – Omaha, NE,
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Applied Science: Business, Expected in
Berkeley College - Newark, NJ,
Berkeley College - Newark, NJ,
GED: , Expected in 1995
Essex County College - Newark, NJ
Essex County College - Newark, NJ
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Resume Overview
School Attended
- Berkeley College
- Essex County College
Job Titles Held:
- Senior Bank Teller
- Customer Service Representative
- Teller
Degrees
- Associate of Applied Science
- GED
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