senior apparel sales associate resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Professional Summary
SALES & OPERATIONS LEADER Financial Management
Profit Optimization
Operations Leadership
Business Development
Retail Growth Proven record of effectiveness building, growing, and serving as a C-suite leader of a $27M+ operation, coaching a high-performance team of 150+, earning numerous customer service awards, producing double-digit revenue and profit gains, and thriving in an increasingly crowded market with intense price scrutiny. Leveraged predictive analytics, forecasting, and budgeting to protect financial integrity, acting with the discipline to mitigate margin risks. Focused throughout career on continuous performance improvement, not only measured by P&L results but also through operational acuity, inventory conditions, merchandising effectiveness, and the delivery of elite customer experience. Select Areas of Expertise
Senior Apparel Sales Associate, 03/2020 - 06/2020 Covenant House California – Los Angeles, CA,
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
Coached and mentored newer associates on superior customer service, organizational, prioritizing, and multi-tasking skills.
Utilized interpersonal savvy skills to assist customers with personalized style options to enhance their natural beauty and confidence and gain supplementary sales.
Demonstrated ability to achieve sales targets 100% weekly through customer transactions by understanding customer demands, reviewing new items, and sales techniques on a continuing basis.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
Chief Operating Officer, 12/2014 - 12/2019 Conrad's Tire Express And Total Car Care – Brook Park, OH,
Develop and implement the overarching business strategies vital to growing franchise to a peak of $27M+ in annual revenue, leading 150+ team members, capturing double-digit annual profit gains, and becoming known within the community for high levels of brand equity and customer and staff concern.
Construct accurate forecasts and senior leadership reports to ensure thoughtful allocation of financial and labor resources, leveraging analytics to uncover opportunities to grow market share, drive revenue, and mitigate risks.
P&L Management.
5M+ Contract Negotiations.
Front- & Back-End Operations.
CX / Store Operations Control.
Focus on driving continuous performance improvement through improved operational quality, SOP design, efficiency gains, facility enhancements, and a steadfast focus on the delivery of unmatched customer service.
Develop and implement robust staff and management training programs, proactively positioning team members with the skills to address operational challenges as well as recognizing development opportunities.
Inform inventory, merchandising, product display, and promotional strategies, partnering with retail representatives to boost sales through enhanced product presentations and advertising collateral.
Initiate and strengthen business and community relationships; secure competitive contracts to reduce spend; and work diligently to control shrink-improved margins (+27% in 3 years)-and elevate EBITDA.
Elevate brand equity and the customer experience-earning 25 years of Service Awards-by closely monitoring marketing campaigns, ensuring regulatory compliance, and deftly managing front- and back-end operations.
Store Leader, 04/1996 - 12/2014 Giant Eagle – City, STATE,
Directed store operations; built selling strategies; facilitated teamwide training; and maintained leading knowledge of industry best practices, emerging market trends, and on-brand product and inventory strategies.
Optimized inventory management and in-stock conditions by working collaboratively with department leaders to understand market trends, address customers' requests, and place timely orders to maximize revenue and margins.
Forecasted demand, created budgets, and scheduled the allocation of resources to ensure optimal coverage and unfailing service.
Operational Excellence.
Efficiency Improvements.
Team Leadership.
Data-Driven Decisions.
Reengineered processes to drive unprecedented organizational efficiency and effectiveness, simplifying shipping and receiving procedures to elevate productivity 10% and strengthening merchandising to drive engagement.
Shared P&L accountability spanning revenue, cost of sales, inventory, and labor, driving strategic business decisions in inventory purchasing, recruitment and talent management, merchandising and promotions, and more.
Developed, coached, and trained high-potential department leaders, building the bench strength critical to producing sustainable revenue and profit results through targeted coaching and development.
Maintained a meticulous facility, so much so that it was a frequent subject of discussion by customers and staff alike; differentiated in an increasingly crowded and price-sensitive market through extreme attention to detail.
Learned the business from the ground up, contributing to this family-owned franchise from a young age, becoming a vigilant observer of associates and managers, and cultivating an unrivaled work ethic along the way.
Promoted from Bookkeeper once mastered financial management and accounting functions; leveraged understanding of back-office management while transitioning to lead customer-facing and human resources operations.
FOCUS: Achieve operational excellence through facility maintenance and customer experience management.
Train, motivate, and incentivize associates and managers to drive exceptional revenue results.
Create a sound and compliant human resources infrastructure for 150+ team members.
Maintained and elevated unmatched customer experience through a combination of team leadership and training, ensuring appropriate floor coverage and creating an environment customers and staff enjoyed.
Managed human resources generalist concerns including benefits, compensation, time and attendance, regulatory compliance, and performance management, creating first-time morale-boosting programs.
Upheld complete and accurate financial records, recognized and reconciled variances, and implemented corrective actions and operational strategies to mitigate risks to revenue and margin attainment.
Education
BSBA: Marketing, Expected in 2000 - - , GPA: Status - GPA: 3.75
Bachelor of Science: Marketing, Expected in 12/2000 - DUQUESNE UNIVERSITY - Pittsburgh, PA, GPA: Status -
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