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Seller Support Associate Resume Example

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SELLER SUPPORT ASSOCIATE
Professional Summary
As an experienced Administrative Assistant with several years of effective office management; I am seeking a full-time position that will allow me to utilize the knowledge, skills and abilities I have developed over the years. I possess excellent written and oral communication skills and believe strongly in providing excellent customer service. In addition, I have laid a solid foundation built on trust, integrity and strong work ethics; all of which I hope to bring to your organization.
Skills
    Microsoft Office Suite including Word, Excel, PowerPoint, Access, Project and Visio, Publisher/Adobe PageMaker (desktop publishing and web page design); possess working knowledge of HTML for creation of basic web pages and intra/internet web site maintenance. Posses' working knowledge of ERP software (MAXIMO v7.0 and SAP)
Superb organizational skills. Excellent written and verbal communication skills. Innovative and creative thinker. Three years Management and HR experience; Comfortable working under pressure. Proven experience managing multiple projects simultaneously and autonomously; Superior written and verbal communication, including the ability to write quickly and accurately; Confident and engaging presentation style, fast learner, customer service expert
Work History
Amazon.comSeller Support Associate | Seattle, WA | September 2015 - Current
  • Provided exemplary customer and technical support to individuals and businesses that sell on the Amazon.com platform by: providing prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
  • Provided base level IT support to varied non-technical personnel within a variety of Amazon Sellers, including multi-million dollar Sellers
  • Managed call/email flow and responded to technical support needs of Sellers.
  • Met and exceeded company productivity goals for one year.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Maintained high departmental standards for quality and productivity metrics inculcating first contact resolution.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Enthusiastically participated in job related training.
  • Used ticketing systems to manage and process actions taken.

Mass Transit Administration Maryland -Maintenance Of WayAdministrative Assistant | Baltimore, MD | September 2014 - February 2015
  • Handled all administrative functions for MOW department for Light Rail operations including but not limited to: departmental credit card reconciliation; creation of contractors timesheets/payroll processing; providing personalized administrative support to department, assisting Superintendent and shop Leadman by preparing reports and various documents for distribution, composing correspondence/reports/documents and utilizing excellent customer service interacting with internal and external customers.

Mass Transit AdministationAdministrative Assistant | Baltimore, MD | June 2012 - September 2014
  • Mass Transit Administration Maryland -Light Rail Car Maintenance Shop Handled all administrative functions for Light Rail maintenance shop office - duties included: tracking light rail mileage for entire fleet of trains in Excel and Access; providing monthly mileage reports to Superintendent, assisting senior manager and shop manager with filing and various reports.
  • Downloaded video surveillance from trains per request and burned to DVD for requestor, filed weekly inspection reports; documented and video archived surveillance, utilized ERP software (SAP and MAXIMO) for reporting, project management and labor control, tracked reported defects of light rail vehicles via Access, interacted with MTA police and insurance agency personnel daily to ensure cases are complete with appropriate video surveillance, completed shop inventory tracking and compilation of inventory database in order to assist with office procurement, maintained OSHA standards in accordance to material data safety sheets and their organization, other duties as assigned.

CR DynamicsTelecommunications Service Representative | Baltimore, MD | January 2010 - May 2012
  • Performed as a cell center representative, duties included answering customer inquiries/requests, data entry of customer information, providing customers with service information; identifying, researching, and resolving customer issues using the computer system, recognized, documented and alerted management to customer call trends.
Advanced Education Program Coordinator (Administrative Specialist) | Baltimore, MD | August 2008 - August 2009
  • Assisted in the administration of the Advanced Education Program working closely with Chief of Statewide Training and Development; consulted with program heads and administrative officials regarding policies, trends and interpretation of data and program; prepared statistical tables and charts, work-flow charts, staffing patterns, and organizational charts; conducted efficiency, time or cost studies and analyses of work programs, procedures, practices, and organization; provided assistance in the formulation and preparation of the division's budget, or portions thereof; supervises assigned professional and clerical personnel; assisted in the planning and implementation of new or revised programs, procedures and practices, presented program information at meetings, Q & A Forums and training classes, scheduled/coordinated Microsoft Office computer training classes throughout state; produced and created an infomercial for Organizational Development Division, narrated, produced and directed program information in several multimedia presentations; trained and supervised clerical interns, maintained confidentiality and security of sensitive data, other duties as assigned.
Administrative Assistant | Baltimore, MD | February 2008 - August 2009
  • Maintained/updated Outlook calendar for Manager of Organizational Development (OD); distributed mail to staff; maintained files; scheduled meetings/greeted office visitors; recorded and typed minutes from team meetings; collected and formatted items for Administrative Updates; proofread monthly newsletter; prepared, tracked and maintained files of invoices; ordered supplies; maintained and electronically categorized Learning Resource Center (library) via Access, provided technical and administrative support to OD staff, other duties as assigned.
Education
High School DiplomaBaltimore School For The ArtsBaltimore, MD | 1991
  • Coursework in Information Technology and Computer Applications

Associate of ScienceWest Virginia State CollegeInstitute, WV | One Year
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Resume Overview

Companies Worked For:

  • Amazon.com
  • Mass Transit Administration Maryland -Maintenance Of Way
  • Mass Transit Administation
  • CR Dynamics

School Attended

  • Baltimore School For The Arts
  • West Virginia State College

Job Titles Held:

  • Seller Support Associate
  • Administrative Assistant
  • Telecommunications Service Representative
  • Advanced Education Program Coordinator (Administrative Specialist)

Degrees

  • High School Diploma
    Associate of Science

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