Sell Associate Resume Example
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SELL ASSOCIATE
Summary
Successful coordinator of community service resources to meet needs and expected demands of vulnerable local populations. Proficient in organizing program referrals, providing direct support and coordinating outreach. Talents include building relationships and partnerships to further goals. Exemplary Volunteer offering telephone etiquette, social media and interpersonal skills. Educated individual with desire to assist children and elderly populations. Outgoing personality and contagious positive nature. Highly-motivated community service professional skilled at networking, media outreach and relationship development. Key member of media team with excellent social media skills. Flexible and versatile team player adept at maintaining sense of humor under pressure. Multi-talented Case Manager with expertise in medical environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.
Skills
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Experience
Sell Associate|The Clevelander Hotel - North Bay Village , FL|06/2016 - 01/2021
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Recommended optimal merchandise based on customer needs and desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Used Square register system to ring up customer purchases, process payments and issue receipts.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Drove sales of sneaker products by applying proactive nature, knowledge of customer preferences and active listening skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Assisted customers by finding needed shoe items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Hostess|Calvary Albuquerque - Albuquerque , NM|01/2018 - 03/2018
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered questions about food and order statuses for waiting customers.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Monitored dining area to assess server capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Notified server after seating parties in section to facilitate prompt service.
Barista|Starbucks - City , STATE|04/2018 - 06/2018
- Educated customers on beverage menu items and provided samples of daily brews.
- Ordered, received and stocked supplies and retail products.
- Developed tons of new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Received and accurately processed customer payments.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Listened to customer desires and needs to recommend optimal products.
- Cleaned and sanitized work areas, utensils and equipment.
- Operated cash register, collected payments and provided accurate change.
- Resolved customer disputes with tact and professionalism.
- Gave details on coffee blends and preparation descriptions to customers.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Greeted guests with pleasant smile and superior customer service.
Junior Volunteer|Nash General Hospital - City , STATE|07/2019 - 08/2021
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Communicated needs and issues to appropriate supervisors for administrative action.
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Sat with patients in need of companionship and emotional support.
- Collaborated with community leaders, organizations and public agencies to promote organization's community service programs.
- Talked with volunteer prospects to identify personal goals and effectively pair individuals with appropriate organizations.
- Educated residents and families about available services and resources.
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
- Delivered personal items such as newspapers and flowers throughout hospital.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Education and Training
Nash Central High School|City, State|04/2020High School Diploma
- Completed continuing education in Nursing.
- Drama club, FCCLA, Key club, and CTE academy member.
- Completed coursework in Nursing Fundamentals, Theater and Spanish.
- Honor, Nursing, Theater and CTE Academy recipient.
- Honor Roll Fall & spring semester of Junior (2018-2019) and Senior year (2019-2020).
- Completed professional development in Nursing Fundamentals.
Nash Community College|City, StateSome College (No Degree): Nursing
- Completed continuing education in Nursing.
- Honor Roll Fall semester 2018, spring semester 2019, fall semester 2019 and spring semester 2020.
- 4.0 GPA
- Completed coursework in English, Psychology and Sociology.
Pitt Community College|City, StateNursing
- Completed continuing education in Nursing.
- 3.7 GPA
- Honor Roll Fall semester 2020.
- Completed professional development in Anatomy and physiology and English.
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Creative Problem Solving: - Resolved product issue through consumer testing.
Activities and Honors
- Member, Small Business Association (2016 - 2021)
Certifications
- CPR certified
- Nurse Aide certification
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Resume Overview
School Attended
- Nash Central High School
- Nash Community College
- Pitt Community College
Job Titles Held:
- Sell Associate
- Hostess
- Barista
- Junior Volunteer
Degrees
- High School Diploma
Some College (No Degree) : Nursing
Nursing
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