security dispatcher resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Reliable Dispatcher with 4 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers. I am an expert dispatcher focused on keeping delivery and customer service operations moving smoothly. Proficient in event practices and compliance requirements. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in digital camera softwares. In addition to dispatch, I am a multi-talented floor guard supervisor consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic security team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of building policies and procedures while observing local laws & limitations. Motivated to learn, grow and excel in the next field I come into.
Skills
Dispatching field personnel
Data Entry
Prioritizing calls
Updating logs
Problem resolution
Office, digital camera & electronic door equipment
Communications
MS Office
Supervision
First Aid/CPR
Relationship development
Customer service
Organization
Work History
Security Dispatcher, 10/2015 to 08/2019 Anderson Security Agency Ltd – Phoenix, AZ,
Maintained updated and detailed records of calls in physical and electronic database
Trained over 20 new employees in various procedures and gave feedback on daily work performance to increase productivity
Kept detailed track of all available field personnel and all in-progress and completed calls
Led security team in delivery and completion of incident reports resulting in various forms of discipline and/or product recovery
Handled up 10 calls per hour to address customer inquiries and concerns
Resolved theft or safety concerns, helped in improving operations and provided exceptional client support
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work early for shift change report and ready to start immediately
Assisted in developing team communications and information for pre-con (before convention) meetings
Resolved conflicts and negotiated mutually beneficial agreements between parties
Worked with customers from various needs and backgrounds to understand needs and provide safety in situations. Guests can be anywhere from angry, disoriented, inebriated, joyful or any other range of high emotional state
Crew Member, 08/2014 to 06/2015 Planet Fitness – Cypress, TX,
Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Collaborated with team members to complete efficient work and bring in top hauls.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Utilized all machinery and equipment while observing various safety precautions and practices.
Stepped in to take on additional job responsibilities, including grilling meats, using fryers and running registers when fellow crew members fell ill.
Cleaned grill by scraping off debris and grease buildup with scraper, and scoured, rinsed and wiped grill surface clean.
Received orders from customers and input into order management system.
Elevated customer satisfaction through followup and enthusiastic customer service.
Maintained clean and organized workspace to prevent cross-contamination of food.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Sanitized hands and surfaces before preparing foods.
Cleaned surfaces and kitchen appliances during and at end of shifts preventing buildup and reducing chances of contamination.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Performed shift change tasks each day to keep store efficient and neat.
Certified Nursing Assistant, 03/2000 to 02/2001 Valley Health – Woodstock, VA,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
Obtained client medical history, including medication information, symptoms and allergies
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
Promoted good oral and personal hygiene by aiding partially independent to skilled level care patients with shaving, bathing and teeth brushing
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Oversaw and maintained patients' rooms, group living areas and nurse stations
Supported ambulation and physical therapy needs by conducting planned exercise routines
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
Helped patients effectively manage routine bathing, grooming and other hygiene needs
Transported patients between rooms and appointments or testing locations
Delivered individualized patient care by recording vital signs, documenting observations, administering skin treatments and evaluating patient needs
Participated in fun activities, including singing and dancing with up to 15 cognitively impaired patients whenever needed to boost mood, improve overall memory and provide light entertainment. Also folding linen gave them time or remember being youthful
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs & dieticians informed of changes
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Cared for average of 10 - 20 patients per shift in long-term care facility, delivering high-quality, efficient support to meet all needs. Residents dining in dining room ( up to 9 clients usually) in at table between 4 & 5p for 515 meal pass, all clean in bed before 8 or 9 (per pref)
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
Strengthened training and nursing knowledge by taking part in continuing education programs and monthly in service workshops
Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment
Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services
Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals
Reported changes in patient condition and needs and documented daily activities to support continuity of care
Dietary Assistant, 06/1998 to 10/1999 City Of Chattanooga – Chattanooga, TN,
Planned nutritious meal options for individuals with various health needs for LTC facility programs and cafeteria menus
Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns
Coached individuals on methods for managing chronic diseases with effective dietary plans
Assisted patients clients with meal plan development, addressing individualized dietary requirements
Identified high-risk individuals when observing signs of choking, allergy and new cognitive issues and referred to registered dietician
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Worked with confused or duressed customers to understand needs and provide upscale, fine dining experience
Resolved conflicts and negotiated mutually beneficial agreements between parties
Maintained excellent attendance record, consistently arriving to work on time
Education
Associate of Science: Criminal Justice, Expected in to Ivy Tech Community College of Indiana - Anderson, iN, GPA:
Minored in Human Services
Continuing education in Human services next year
GED: , Expected in 2000 to Homeschool - Indianapolis, iN, GPA:
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