Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
Fluent Spanish Speaker
Time management
Data entry
Excellent communication skills
Performance improvement
Appointment setting
Punctual
Customer service-oriented
Education
Bellus Academy National City, CAExpected in 10/2015 ā āCosmotology License: - GPA:
Sweetwater High SchoolNational City, CAExpected in 06/2006 ā āHigh School Diploma: - GPA:
Work History
St. Moritz Security Service - Security Dispatcher Elizabeth, NJ, 09/2006 - 03/2009
Kept detailed track of all available field personnel and all in-progress and completed calls
Responded to over 20+ daily caller requests with information about assistance and timeframes
Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
Maintained updated and detailed records of calls in physical and electronic database
Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
Closely monitored dispatch board to triage and prioritized daily calls
Offered specific training programs to help workers maintain or improve job skills
Maintained document control system including, work instructions, procedures and associated databases
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
Answer phone calls and direct calls to appropriate parties or take messages
Greet visitors and determine whether they should be given access to specific individuals
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Open, sort, and distribute incoming correspondence, including faxes and email
Provide clerical support to other departments
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Sunrise Senior Living - Front Desk Wilton, CT, 12/2012 - 12/2015
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Open or cancel memberships at members request
Deliver messages or run errands for the gym as needed.\
Cleaned the gym and all equipment as necessary
Answered telephones and directed calls as needed
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
Inventory and order materials, supplies, and services
Compute bills, collect payments, and make change for guests
Ascension Health - Cosmetologist La Grange Park, IL, 10/2016 - 10/2017
Sanitized and cleaned massage therapy and common rooms
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
Offered highly skilled and diverse salon services to over 15 daily customers, including cuts, color services and extensions
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
Researched latest trends in hair and makeup to stay updated on color, style and technique
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Created memorable customer experiences by including special services such as head and neck massages during appointments
Suggested treatments and styles to suit customers' appearance and desired look
Maintained clientsā treatment records and designed long-term care programs for return customers
Processed payments by entering sales in register
Recorded notes for future reference, including customer preferences and services delivered
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 40 people
Created marketing advertisements for Salon to increase sales by 45%
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