(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Fluent Spanish Speaker
  • Time management
  • Data entry
  • Excellent communication skills
  • Performance improvement
  • Appointment setting
  • Punctual
  • Customer service-oriented
Bellus Academy National City, CA Expected in 10/2015 Cosmotology License : - GPA :
Sweetwater High School National City, CA Expected in 06/2006 High School Diploma : - GPA :
Work History
St. Moritz Security Service - Security Dispatcher
Elizabeth, NJ, 09/2006 - 03/2009
  • Kept detailed track of all available field personnel and all in-progress and completed calls
  • Responded to over 20+ daily caller requests with information about assistance and timeframes
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
  • Maintained updated and detailed records of calls in physical and electronic database
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
  • Closely monitored dispatch board to triage and prioritized daily calls
  • Offered specific training programs to help workers maintain or improve job skills
  • Maintained document control system including, work instructions, procedures and associated databases
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Brookfield Properties - Retail - Administrative Assistant
Tallahassee, FL, 03/2009 - 10/2011
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
  • Answer phone calls and direct calls to appropriate parties or take messages
  • Greet visitors and determine whether they should be given access to specific individuals
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • Open, sort, and distribute incoming correspondence, including faxes and email
  • Provide clerical support to other departments
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Sunrise Senior Living - Front Desk
Wilton, CT, 12/2012 - 12/2015
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Open or cancel memberships at members request
  • Deliver messages or run errands for the gym as needed.\
  • Cleaned the gym and all equipment as necessary
  • Answered telephones and directed calls as needed
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Inventory and order materials, supplies, and services
  • Compute bills, collect payments, and make change for guests
Ascension Health - Cosmetologist
La Grange Park, IL, 10/2016 - 10/2017
  • Sanitized and cleaned massage therapy and common rooms
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Offered highly skilled and diverse salon services to over 15 daily customers, including cuts, color services and extensions
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Researched latest trends in hair and makeup to stay updated on color, style and technique
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Suggested treatments and styles to suit customers' appearance and desired look
  • Maintained clients’ treatment records and designed long-term care programs for return customers
  • Processed payments by entering sales in register
  • Recorded notes for future reference, including customer preferences and services delivered
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 40 people
  • Created marketing advertisements for Salon to increase sales by 45%

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Resume Overview

School Attended

  • Bellus Academy
  • Sweetwater High School

Job Titles Held:

  • Security Dispatcher
  • Administrative Assistant
  • Front Desk
  • Cosmetologist


  • Cosmotology License
  • High School Diploma

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