Security Dispatcher Resume Example
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SECURITY DISPATCHER
Professional Summary
Well-qualified customer service professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Skills
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Work History
09/2006 - 03/2009Security Dispatcher | St. Moritz Security Service - Elizabeth , NJ
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Responded to over 20+ daily caller requests with information about assistance and timeframes
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction
- Maintained updated and detailed records of calls in physical and electronic database
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions
- Closely monitored dispatch board to triage and prioritized daily calls
- Offered specific training programs to help workers maintain or improve job skills
- Maintained document control system including, work instructions, procedures and associated databases
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
03/2009 - 10/2011Administrative Assistant | Brookfield Properties - Retail - Tallahassee , FL
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Answer phone calls and direct calls to appropriate parties or take messages
- Greet visitors and determine whether they should be given access to specific individuals
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Open, sort, and distribute incoming correspondence, including faxes and email
- Provide clerical support to other departments
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
12/2012 - 12/2015Front Desk | Sunrise Senior Living - Wilton , CT
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Open or cancel memberships at members request
- Deliver messages or run errands for the gym as needed.\
- Cleaned the gym and all equipment as necessary
- Answered telephones and directed calls as needed
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Inventory and order materials, supplies, and services
- Compute bills, collect payments, and make change for guests
10/2016 - 10/2017Cosmetologist | Ascension Health - La Grange Park , IL
- Sanitized and cleaned massage therapy and common rooms
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Offered highly skilled and diverse salon services to over 15 daily customers, including cuts, color services and extensions
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Researched latest trends in hair and makeup to stay updated on color, style and technique
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Suggested treatments and styles to suit customers' appearance and desired look
- Maintained clients' treatment records and designed long-term care programs for return customers
- Processed payments by entering sales in register
- Recorded notes for future reference, including customer preferences and services delivered
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 40 people
- Created marketing advertisements for Salon to increase sales by 45%
Education
10/2015Bellus Academy , City, StateCosmotology License:
06/2006Sweetwater High School, City, StateHigh School Diploma:
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Resume Overview
School Attended
- Bellus Academy
- Sweetwater High School
Job Titles Held:
- Security Dispatcher
- Administrative Assistant
- Front Desk
- Cosmetologist
Degrees
- Cosmotology License :
High School Diploma :
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