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Security Control Center Operator Resume Example

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SECURITY CONTROL CENTER OPERATOR
Career Focus
Majority of my experience is involved in the security industry. Prior to this field I have extensive background working in the retail and manufacturing industries. Willing to learn and adapt to entry level positions in all career fields. My focus is too find stability and to help a company move in a positive direction which would be beneficial for us both.
Core Qualifications
  • Brazing ability
  • Superior customer service
  • Background in shipping and receiving
  • Mathematical aptitude
  • Accuracy
  • MS Office
  • Familiarity in safety rules and operation
  • Professional and mature
  • Investigative skills
  • Criminal law knowledge
  • Report writing
  • Disciplined
  • High level of integrity
  • Strong work ethic
  • First Aid and CPR certified
  • Sports enthusiast
Education and Training
2000
High School DiplomaCass Technical High School － Detroit, Michigan, United StatesMember of Football Team. 4 year letterman. 3.0
Computer Information Systems Criminal Justice Criminal Justice, Sociology and PsychologyEastern Michigan University － Michigan, United StatesComputer Information Systems Criminal Justice Criminal Justice, Sociology and Psychology Completed 62 credits towards bachelor degree
Accomplishments
  • Achieved perfect attendance for 3 consecutive years.
  • Promoted after 6 years of employment based on exemplary performance.
  • Received certificate from company recognizing 5 years of dedicated and outstanding service.
  • While in retail I was awarded employee of the month several times among overnight logistic team crew.
Work Experience
11/2016 to 03/2017
Security Control Center OperatorAdvance Security/DTE Energy － Detroit, MI
  • Advance Security (DTE Energy) - Downtown HQ Service Building.
  • Act in a supervisory capacity to all security personnel at Downtown Headquarters and Off Site locations.
  • Monitor the entire campus as well as off sites including service centers, power plants and some substations through the use of CCTV surveillance.
  • Respond to all alarms by acknowledging and clearing through continuum system.
  • Disable/Enable burglary alarms systems when DTE personnel is working at various substations.
  • Make decisions on whether police should be dispatched to substations after notification from Vigilante in regards to certain motion, tamper and burglary signals.
  • Maintain a detailed 24 Activity Log.
  • Maintain an accurate Off Site Call In Log.
  • Create incident reports using Team Connect App.
  • Generate SCR Logs for new assignment details.
  • Create Mert notifications though the use of the Everbridge App.
  • Send out PA annoucements in the event of fire alarm testing or actual real events that require employee evacuation.
  • Create ticket orders for equipment malfunction though the use of E-Wiz App.
  • Notify Corporate Security in the event of energy thefts, threats, or any other emergency that jeopardizes the safety of DTE personnel or property.
  • Attend AAR(After Action Review) meetings when required to do so.
01/2016 to 11/2016
Front Desk Lead OfficerAdvance Security /DTE Energy － Detroit, MI
  • Downtown HQ Walker Cisler Building.
  • Issued guests temporary visitor passes through verification from Easy Lobby system.
  • Created temporary day passes for employees who forgot/lost badges through verification from Continuum system.
  • Assisted customers with Kiosk payments when needed.
  • Monitored turnstiles and controlled access for entry/exit through turnstiles.
  • Responded to handicap door alarms near Lake Trust Credit Union.
  • Provide escorts for executive level guest and/or deliver packages for VP personnel when instructed.
  • Respond to Medical Emergencies when given the instruction from SCC.
  • Make sure all equipment is accounted for at the beginning and end of each shift.
10/2010 to 01/2016
Security Site SupervisorAdvance Security/DTE Energy － Detroit, MI
  • DTE Energy - 7 Mile Customer Service Office.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Designed security policies and alarm response protocols.
  • Recommended improvements in security systems and procedures.
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
  • Trains newly hired officers assigned to certain client details.
  • Assisted management on how to cut spending without compromising the safety and security of the company's assets.
  • Managed more than 10 security officers for DTE Energy and other various client sites.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
09/2005 to 10/2010
Security OfficerAdvance Security － Various, MI
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Checked passes and credentials of persons seeking to enter the property.
11/2004 to 12/2005
Crowd ManagerFox Theater － Detroit, Michigan
  • Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
  • Addressed negative feedback from patrons immediately.
  • Collaborated with usher team members to give patrons exceptional service throughout the entire venue experience.
  • Collaborated with DPD and Corporate Security in the event any rowdy and unruly patrons needed to be escorted out of the facility for failure to comply with theater rules and regulations.
12/2002 to 09/2004
Overnight Logistics Team MemberTarget － Dearborn Heights, MI
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Facilitated monthly and quarterly physical inventory counts.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Assisted in gathering and moving materials and equipment for the assigned displays.
  • Loaded flat bed by forklift and hand truck.
  • Cleared damaged items and loaded freight.
  • Packed containers and re-packed damaged containers.
  • Assembled product containers and crates.
Skills
CPR certified, Credit, client, Customer Service, doors, First Aid, forklift, hand truck, instruction, inventory, law enforcement, law, moving materials, Medical Emergencies, meetings, access, MS Office, Office, windows, personnel, police, policies, pricing, protocols, receiving, Report writing, safety, shipping, supervisory
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Resume Overview

Companies Worked For:

  • Advance Security/DTE Energy
  • Advance Security /DTE Energy
  • Advance Security
  • Fox Theater
  • Target

School Attended

  • Cass Technical High School
  • Eastern Michigan University

Job Titles Held:

  • Security Control Center Operator
  • Front Desk Lead Officer
  • Security Site Supervisor
  • Security Officer
  • Crowd Manager
  • Overnight Logistics Team Member

Degrees

  • High School Diploma
    Computer Information Systems Criminal Justice Criminal Justice, Sociology and Psychology

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