Secretary Level II - Guidance Department MHHS Resume Example
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SECRETARY LEVEL II - GUIDANCE DEPARTMENT MHHS
Professional Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Work History
Bristol Warren Regional School District- Secretary Level II - Guidance Department MHHS
City , STATE03/2018 - Current
City , STATE03/2018 - Current
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and student data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Offered office-wide ASPEN support and training, including troubleshooting issues and optimizing usage.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored several work calendars and scheduled appointments, meetings and travel.
- Sorted and distributed office mail and recorded incoming shipments for student records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed research to collect and record testing data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Bristol Warren Regional School District- Secretary Level I - Guidance Department MHHS
City , STATE02/2013 - 03/2018
City , STATE02/2013 - 03/2018
- Processed student registrations and withdrawals.
- Answered, responded to and transferred over Asst. Principals daily phone calls on multi-line phone system.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Increased office efficiency by modernizing document organization systems and effectively implementing Micro Soft solutions.
- Successfully completed special projects to exceed goals of both the Guidance department and overall organization.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Boston Financial Data Services Inc- Print Mail Liaison /Project Manager
City , STATE09/1998 - 05/2004
City , STATE09/1998 - 05/2004
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Developed and initiated projects, schedule and performance.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Drove team success through shared vision and recognition of quality performance.
- Oversaw projects for BFDS by planning, designing, print mail and scheduling.
- Eliminated discrepancies by reviewing performance, status and safety adherence.
Boston Financial Data Services Inc.- Senior Investor Service Representative
City , STATE08/1993 - 09/1998
City , STATE08/1993 - 09/1998
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reviewed order data on daily basis to verify transactions and shipping dates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Met all customer call guidelines including service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Volunteer / Community Service
-Co Advisor Class of 2023
-Participated in various Student Council Events
- Bristol / Warren Regional School District PTO
- Member of the Warren Recreation Board
- Member of the Warren Prevention Task Force
- Member of the STANDD Program
- Member of he Warren Holiday Committee
Skills
- Business correspondence
- Customer and client relations
- Office administration
- Administrative support
- Scheduling
- Project planning
- Accounting familiarity
- Customer relations and communications
- Office management
- Workflow planning
- Student File maintenance
- Records management
- Scheduling and calendar management
- Sorting and labeling
- Spreadsheet management
- Multi-line phone proficiency
- Database administration
Education
Roger Williams UniversityCityBA Candidate - Elementary Education Program
E.P. TechCity01/2009Certificate: Certified Para Professional
Boston Financial Data ServicesCityCertificate: Pre-Service Training - Extensive 3 Month Program
Boston Financial Data ServicesCityExtensive Training: Developing IRA Accts. , SEC Compliance Reporting
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Resume Overview
School Attended
- Roger Williams University
- E.P. Tech
- Boston Financial Data Services
Job Titles Held:
- Secretary Level II - Guidance Department MHHS
- Secretary Level I - Guidance Department MHHS
- Print Mail Liaison /Project Manager
- Senior Investor Service Representative
Degrees
- BA Candidate - Elementary Education Program
Certificate : Certified Para Professional
Certificate : Pre-Service Training - Extensive 3 Month Program
Extensive Training : Developing IRA Accts. , SEC Compliance Reporting
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