Seasonal Program Office Assistant resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enduring educational requirements I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.
Skills
Vendor Relations
Calendar Management
Records Management Software
Time Management
ONQ
Lightspeed
Opera PMS
Oracle MIRCOS (pos)
Information Confidentiality
Payment Processing
Issue Resolution
Microsoft Office
Verbal and Written Communication
Excel Spreadsheets
Internal and External Communications
Digital File Management
Accounting Familiarity
Work History
Seasonal Program Office Assistant, 06/2022 to 08/2022 Applied Minds – Burbank, CA,
Completed clerical tasks such as filing, copying and distributing mail.
Interacted with customers by phone, email or in-person to provide information.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Verified accuracy of business records by consistently updating customer records.
Be knowledgeable of all policies and procedures and assist in their enforcement, including appropriate conduct and dress code.
Managed multiple projects simultaneously using organizational and analytical skills.
Informed and supported business leaders through consistent communication and administrative support duties.
Front Office Administrator, 05/2021 to 06/2022 Marriott International – Wellington, FL,
Responded to inquiries from callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and routed business correspondence to correct departments and staff members.
Paid close attention to strict fixed budgets while ordering and distributing office supplies.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Prepared packages for shipment, pickup and courier services for prompt delive
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Used internal software to process reservations, check-ins and check-out.
Kept accounts in balance and ran daily reports to verify totals.
Monitored office supplies by checking inventory and placing orders.
Confirmed relevant guest information and payment methods to prevent fraud.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Front Office Manager, 07/2019 to 01/2021 Interstate Hotels & Resorts – City, STATE,
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Coached employees through day-to-day work and complex problems.
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Resolved issues through active listening and open-ended questioning, escalating major problems to Assistant General Manager.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Trained team members on new hotel services and products to support promotional efforts.
Organized spaces, materials and catering support for internal and client-focused meetings.
Trained 4 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Trained and supervised staff to implement mentoring program that offered positive employee engagement such as (phone adequacy, office management produces and policies along with PMS, MICROS and OPERA ORACLE computer system operations)
Managed credit card disputes and daily cash handling when Account Manager was not present
Resolving refunds, overcharges, and rate change issues regarding company account. Work closely with hotel partners (Priceline, Hotels.com, Bookings.com, ALE Solutions and Temporary Accommodations) on billing issues and problems.
Make sure all guest satisfaction and experience is met by Hyatt LRA/QA standards
Education
Associate of Applied Science: Business Administration And Management, Expected in 12/2023 Georgia Piedmont Technical College - Clarkston, GA GPA:
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