LiveCareer-Resume

scheduler sales office member resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Within my years of job experience and life experience, I have developed many skills for the workforce. Through my customer service skills, I have received many great reviews and returning customers. I am a hard worker-I complete any task to the best of my ability and maintain a very clean workspace. I am also extremely flexible with scheduling.


Skills
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Sales Quota Achievement
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
Work History
05/2021 to 10/2021
Scheduler/Sales/Office Member Fat Cats F T Sanfords, UT,
  • This position gave me the opportunity to work closely with office management.
  • I was present for and was taught skills within business, and financial aspects.
  • I believe that working so closely with businessmen and leadership gave me a much better understanding.
  • I would help customers with their services by phone.
  • Although I was over the phone, I helped each customer to the best of my ability with a great attitude.
  • If they were not previously customers with us, I made sure that they knew every aspect of our services and answered every question they may have had.
  • Along with these other responsibilities, I also handled payment methods.
  • I managed payment methods including cash, card, and check while also contacting the customers if there was an error in processing.
  • My position required me to create driving routes for each technician that branched out to over a third of Oklahoma.
  • I made sure that each route totaled to over our needed profit for each day, and that each technician was to make the appointment in a timely manner.
  • If there was ever an error, such as a customer not being present for service, it was my job to contact the customer.
  • If no contact was made, I needed to make the decision as to whether or not this customer would like us to service.
  • I would base this off of remembering each customer I talked to and their preferences.
  • Delivered prompt service to prioritize customer needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Effective liaison between customers and internal departments.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
10/2020 to 05/2021
Cashier/Team Member Holiday Retirement Bartlesville, OK,
  • In this position, my responsibilities include handling the front end, treating customers with great service, answering phone calls, and correlating with other departments.
  • I work both with my own responsibilities, and in a team effort.
  • I have received an overwhelming amount of good reviews over my politeness and bubbly personality to every single customer.
  • I also have many returning customers who only seek my service despite my other well-rounded coworkers.
  • I have an above average credit card sales ratio.
  • I am very persuasive while also being very respectful.
  • I am very well-rounded in speaking with customers about the benefits, while corresponding with their needs.
  • Contributed to team success by completing jobs quickly and accurately.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Sought out ways to go above and beyond job requirements.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Participated in cross-functional team-building activities.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Resolved issues quickly to maintain productivity goals.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
06/2019 to 03/2020
Waitress Asian Star City, STATE,
  • I would work closely with customers, taking orders and serving.
  • Cleaning tables, and dishes were also a responsibility.
  • I would individually manage 15 tables, which caused the job to be very fast-paced.
  • As a waitress I would ensure that every individual customer's needs were entirely taken care of.
  • I was also very polite and concise with my service despite how fast-paced that I was.
  • Every customer that entered the restaurant developed a great customer relationship with me, and would return regularly.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
10/2017 to 04/2019
P1 Mazzios City, STATE,
  • As a P1, I would take orders over the phone and in person.
  • I would also clean the restaurant, serve, and restock goods.
  • In my spare time while working, I would help other workers complete tasks such as dishes.
  • As a new worker I learned very quickly how to deliver great customer service, despite being over the phone.
  • I created a very polite, and hard-working atmosphere that customers were very appreciative of.
  • In the food industry, it is very hard to develop great customer relationships over just ordering a pizza on the phone.
  • However, I was able to learn how to ensure that I understood the customer, and was very welcoming to where when they eventually did come in, they quickly said that they would return.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Expected in to to
No Degree: Psychology
Carl Albert State College, Albert State College - Sallisaw, OK,
GPA:

Within my years of attending Carl, I completed most of my core curriculum courses. As I did these courses, I simultaneously maintained a, both high school and college scoring. While balancing high school and college courses, I still worked as much as I was allowed as a minor, I plan to attend OSU for my entire higher education. Although I am working very hard at a long-term degree, I balance my work and education very well while still being full-time in both

Expected in 12/2023 to to
Bachelor of Science: Psychology
Oklahoma State University - Stillwater, OK
GPA:
  • Continuing education in Psychology for a Doctorate.
  • I will graduate early due to previously earned college credits.
  • Received my first two years free, due to being awarded scholarships.
  • Awarded Academic Achievement.
Expected in 05/2020 to to
High School Diploma:
Central Public Schools - Sallisaw, OK,
GPA:

Central Public Schools is where I received my general education. I was a member of the student government, starting in 7th grade. My last year being the class president. I participated in the yearbook staff and was the advisor for three years. I would work with advertising, both digital and materialistic. I would also work with digital design. I completed three years of cheerleading as well which I believe prepared me for people-oriented jobs. I was cheer-captain for one year which, coinciding with being a yearbook editor, gave me leadership skills that will last a life-time. I learned how to listen to my peers, and incorporate their ideas to make them feel heard. While at the same time, being very strong to still get the tasks at hand done. The team atmosphere also helped me learn how to complete tasks and work within a cooperative group while still taking care of my personal responsibilities.

  • Elected Captain of the cheer team.

  • Received in school scholarships such as Academic Achievement, and out of the school scholarships such as Oklahoma Youth Tour, and the Letters About Literature scholarship from the Library of Congress.
  • Member of Student Government.
  • Elected to President for Student Government in 2020.
  • Elected to Editor for yearbook in 2019 and 2020.

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Resume Overview

School Attended

  • Carl Albert State College, Albert State College
  • Oklahoma State University
  • Central Public Schools

Job Titles Held:

  • Scheduler/Sales/Office Member
  • Cashier/Team Member
  • Waitress
  • P1

Degrees

  • No Degree
  • Bachelor of Science
  • High School Diploma

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