sc operations supervisor resume example with 6+ years of experience
Professionally focused individual with 10 plus years’ experience who is acknowledged for talents in inspiring coworkers to excel and adapt to the demands of a challenging workload. Excellent communication and organizational skills along with strong worth ethics aimed at projecting a positive company image. Expert in delivering consistent service to ensure customer satisfaction, service improvement, and organizational goals.
• Communication • Self-control • Client account management • Customer-satisfaction • Assertiveness • Follow up • Documentation • Multi-tasking • Quick Response • Call Forwarding• Database Management • Troubleshooting • Data Entry• Technical Support • Data Updating • Improving Standard Operating Procedures. •Knowledge of factory safety requirements. •People management and development. •Ability to read, comprehend, and compose complex instructions, polices, procedures and correspondence. •Providing leadership to plant staff. •Strong business and financial acumen. • Track record of handling customer inquiries in accordance to established service policies and procedures | • Able to depersonalize self from the customer while providing the highest level of high customer service • Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process •Strong MS Office skills including Excel Word and utilization review modules •Exceptional teamwork abilities •Inventory management practices •Process improvement •Supply management •Production control •5 years of experience with Pearson Packaging Machines, Grandi System, Palletizing robot, Fritsch sheeting line, and San Cassiano Mixing System |
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Managed supply chain and monitored logistics functions for company.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Aligned operational boundaries between processes and production demands.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Trained over 30 employees on business principles, best practices, protocol and system usage.
- Hired, coached and mentored team of 30+ Material Handlers and FL Operators.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities using the PINC systems.
- Assessed team proficiencies, identifying and targeting areas for improvement by using the SMART systems for tracking processes. (UPH, Headcount, Workcenters, etc)
- Managed scheduling for 30+ employees to optimize productivity.
- Used KRONOS to accurately schedule and track
- Monitor work quality to consistently deliver exceptional customer service
- Communicate well with leadership, team members and other departments
- Use systems such as WM10, SCE, SMART, and Kronos for everyday functions to ensure daily goals.
• Supervise a team of outbound associates within Pharmacy Operations.
• Promote a positive team environment and ensure best practices are shared.
• Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
• Oversee team and individual performance standards and service standards are met.
- Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.
- Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
- Fulfillment of outgoing patients orders in a pharmacy setting.
- Assist Operations Manager in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
- Use of software such as: PAC Console, Command console, Workday. EPDM, Microsoft Office
• Coordinate GMP audits daily on each production line with the support of Maintenance, Safety, and QA.
• To provide coaching and counseling to employees for professional growth and development
• Execute KPI standards
• Lead the investigation of production/quality losses to determine root cause
• Make sure compliance with GMP’s
• Build and maintain a strong relationship with the maintenance, quality and warehouse departments
• Improve efficiency by limiting product changeover to only 30 minutes, while still meeting daily quota..
• Handle disciplinary actions for employees
• Train and manage 8-26 machine operators to achieve daily EOE, yield, and efficiency
• Incorporate and audit SOP and SOCs guidelines for each job on the line.
• Coordinate with all teams to ensure production goals were met daily and ensure safety
• Delivered proper communication for daily assignments and requirements at beginning of the shift during pre-shift
• Conducted quarterly inventory counts throughout entire plant
• Investigate accidents and injuries and prepare reports of findings
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
Job Titles Held:
- SC Operations Supervisor
- 3rd Shift Supervisor
- Production Night Supervisor
Degrees
- Associate of Applied Science
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