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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Highlights
  • Exceptional customer service
  • Bilingual in Italian
  • Data Entry
  • Troubleshooting skills
  • Strong organizational skills
  • Active listening skills
  • Risk management expertise
  • Multi-tasker
  • Strong problem solver 
  • Excellent communication skills
  • ICD-9 coding experience 
  • HIPAA compliance
  • Critical thinking skills
  • Energetic work attitude
  • Top sales proformer
  • Strong interpersonal skills
  • Telephone inquiries specialist  
  • Schedule management
  • Deadline-oriented
  • Medical terminology
Accomplishments
Consistent with sales and quality goals. Always exceeded quarterly expectations. Obtained numerous Way to Go Awards, Bravo Awards and Living up to you Awards for leadership skills, sales and outstanding customer service. Graduated Medical assisting school with high honors and awards for medical terminology proficiency.
Experience
11/2014 to Current Sales & Service Banker City National Bank Of Florida | Unavailable, FL,
  • Established new customer accounts including: checking, savings, lines of credit and other loans
  • Processed sales referrals and promoted bank services and products
  • Researched and resolved customer issues on personal and business accounts
  • Maintained confidentiality of bank records and client information
  • Navigating through multiple systems at once and looking through policies and procedures 
02/2011 to 11/2014 Machine Operator International Paper Company | Vanceboro, NC,
  • Adjusted machine feed and speed if machine malfunctioned
  • Changed equipment over to new product
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
01/2007 to 2011 Personal Care Assistant Country Meadows Retirement Communities | Allentown, PA,
  • Observed and documented patient status and reported patient complaints to the case manager
  • Assisted with adequate nutrition and fluid intake
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Provided patients and families with emotional support
  • Assisting with bathing and toiletries 
Education
Expected in 2011 | Medical Assisting Stone Academy, West Haven, CT GPA:
  • Medical Billing & Coding
  • Data Entry (70 WPM)
  • Patient Scheduling
  • HIPAA & JCAHO Knowledge
  • Blood Draws
  • Taking Patient Vitals
  • Completed 180 externship hours with an internal family medical practice and pediatrics. 
Languages
Fluent in Italian and basic Spanish
Skills
  • Careful and active listener
  • Multi-tasking
  • Professional and friendly
  • 70 WPM
  • Proficient in Microsoft word,excel,outlook,Lync,Powerpoint

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School Attended

  • Stone Academy

Job Titles Held:

  • Sales & Service Banker
  • Machine Operator
  • Personal Care Assistant

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