Road Supervisor Dispatcher Operations Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Flexible and efficient Transportation Supervisor with s years of industry experience. Offering a proven history of successfully evaluating and optimizing transportation systems. Excellent communication and client service skills. Proficient in cutting costs without compromising for effectiveness. Well-qualified Operations Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous recordkeeping and mentoring skills.

  • Logical reasoning
  • Systems evaluation
  • Coordination
  • Schedule development
  • Compliance standards
  • Routing
  • Employee management
  • Operations monitoring
  • Recruiting and Hiring
  • Safety compliance
  • Goal development
  • Troubleshooting and diagnostics
  • Workplace safety
  • Systems monitoring
  • Abuse identification
  • Interviewing
  • Bilingual in
  • Training coordination
  • GPS and map navigation
  • Inspection readiness
  • Correction action planning
  • Incidents management
  • Customer relations
  • Dispatcher Monitoring
  • Key Performance Indicators (KPIs)
  • Training New Hires
  • Assisting Dispatch
  • Schedule Coordination
Work History
Road Supervisor / Dispatcher / Operations Manager, 09/2018 - 01/2023
Salad And Go Sachse, TX,
  • Served as point of contact for customers and staff on subjects including dispatch by applying customer service and interpersonal skills
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records
  • Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Oversaw various safety projects from conceptualization to completion
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Inputted information from customer calls and onsite service visits into the company's system using Trapeze
  • Supported management in operational improvements and resolution of logistical and safety problems to deliver top-notch customer service
  • Managed 10 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Supervised team of 100 employees and provided training focused on maximizing overall performance.
  • Directed dispatching, routing and tracking of 100 fleet vehicles.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Sales And Customer Service Manager, 06/1984 - 03/2019
Robrian Inc. D/b/a Mr. G's Grocery Station City, STATE,
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise]
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
  • Reduced process lags by effectively managing 9 staff to ensure optimal productivity
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence
  • Enhanced sales by implementing merchandising and promotional improvements
  • Taught staff how to handle difficult situations with calm and professionalism
  • Determined complete order accuracy by examining merchandise to verify price and quantity
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Deputy Sheriff (Sergeant), 03/1994 - 01/2017
Cook County Sheriff City, STATE,
  • Drafted over 11000 incident reports detailing criminal activity, civil proceedings and varied incidents
  • Drove patrol vehicle to monitor 3-square-mile area for dangers and hazards safely for 1
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas
  • Maintained safety for over 100 events by closely monitoring over 2000 attendees
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules for equipment and weapons
  • Increased inmate safety by closely monitoring all activity on jail premises for 2 , including inmate behavior and hazards
  • Interviewed subjects, targets and witnesses for information verification and corroboration
  • Improved productivity and case turnaround time by efficiently managing employees
Bachelor of Arts: Music Education, Expected in
St. Xavier University - Chicago, IL
High School Diploma: , Expected in 05/1985
De La Salle Institute - Chicago, IL,
English :
Full Professional:
Negotiated :
Spanish :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • St. Xavier University
  • De La Salle Institute

Job Titles Held:

  • Road Supervisor / Dispatcher / Operations Manager
  • Sales And Customer Service Manager
  • Deputy Sheriff (Sergeant)


  • Bachelor of Arts
  • High School Diploma

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