Motivated Engineer equipped with technical IT skills, relationship building, organization and time management skills. A diligent employee tasked with assisting engineers with planning, design, and execution of various projects. Ready for a new position that involves working well under pressure and managing multiple tasks.
Skills
Administrative support
Reporting
Experienced in SDLC
Lean process
Agile (Scrum with Kanban methodology)
Project management, Service Management.
Jira, Version one, Trello, MS suites (Access, Excel, PowerPoint, Visio, Outlook, and MS projects)
Lead and supervise a team of Area Managers (2-5 front-line supervisors depending on location) hourly associates in outbound or inbound operations within the distribution Center.
Responsible for the overall safety, quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizationās policies and procedures.
Accountability for meeting and exceeding operational goals.
Responsible for strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning.
Responsible for managing associates to achieve operational metrics for areas of responsibility.
Managing to meet expectations regarding Standard Work, Gemba, reporting and root cause defects.
Conduct daily and weekly performance meetings.
Interact with all support teams (LP, quality, safety, HR etc.) to develop plans to meet business objectives.
Analyze and oversight of scheduling and staffing requirements for area of responsibility.
Volume planning/contingency planning.
Ensuring process compliance and reporting for areas of responsibility (LP, Safety, Quality, HR).
Support team interaction and escalation for area of responsibility.
Develop an environment that drives performance while maintaining safe environment and ensure timely reporting.
Shift scheduling with ongoing task.
Debrief drivers, document and resolve their challenges on the road while delivering packages.
Supervised and assisted with building reset and carry out crash sort.
Assisted with debriefing and rerouting packages.
M.S. Walker - Operations Manager New Rochelle, NY, 11/2018 - 03/2019
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
Participates in the development of and responsible for administering company safety strategies and programs.
Investigates, resolves, and/or escalates customer service issues, as appropriate.
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with organizations safety policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others.
Serves as a champion for Safety Above All Culture and supports all related initiatives.
American Water Heater Company - Production Line Associate City, STATE, 05/2017 - 04/2018
Established, enforced, and updated policies keeping business agile and responsive to changing market conditions.
Managed daily operations, including supervising multiple team members.
Defined business requirements, data models, and transformation logic and report structures to enhance organizational efficiencies.
Set up, adjusted, and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines.
Kept project teams on-task with proactive control of budgets, schedules, and scopes.
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