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retail sales shipping and receiving associate resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Pursuing CDA certification, eager to contribute developed knowledge in Dental Assisting. 15+ years in retail and customer service in fast-paced setting. Adaptable and driven with strong work ethic and motivation to thrive in Dental Healthcare Industry.

Skills
  • Customer service
  • Leadership
  • Team management
  • Organization
  • Computer skills
  • Critical thinking
  • MS Office
  • Data management
  • Conflict resolution
  • Active listening
  • Friendly, positive attitude
  • Maintenance & Repair
  • POS system operation
  • Cash register operation
Experience
11/2016 to 04/2021
Retail Sales/Shipping and Receiving Associate Tapestry, Inc. Petaluma, CA,
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Prepared documentation to track and report on damaged or missing items.
  • Organized storage areas to maximize movement and minimize labor.
  • Trained employees with knowledge to serve customers and deliver exceptional experiences daily.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Boosted security throughout store to reduce shrink and discourage theft.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
09/2011 to 08/2014
Sales Lead The Children's Place City, STATE,
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
Education and Training
Expected in
: Dental Assisting
Norwalk Community College - Norwalk, CT
GPA:
Expected in 06/2006
Associate of Applied Science: Office Administration
Gibbs College - Norwalk - Norwalk, CT
GPA:

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Resume Overview

School Attended

  • Norwalk Community College
  • Gibbs College - Norwalk

Job Titles Held:

  • Retail Sales/Shipping and Receiving Associate
  • Sales Lead

Degrees

  • Some College (No Degree)
  • Associate of Applied Science

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