retail personal banker resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accurate retail banker trusted to handle transactions for clients ranging from individuals to enterprise-class businesses. Educated in all procedures and regulations governing financial transfers, check processing, and monetary deposits and withdrawals. Adaptable provider of fiscal services prepared to operate at multiple locations.

expert with developed aptitude . Multilingual and fluent in Spanish and English offering solid comprehension of cultural diversity.

Ambitious student pursuing to contribute developed knowledge . Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Hardworking and reliable with strong ability in customer service experience.Highly organized, proactive and punctual with team-oriented mentality.

  • Financial strategy management
  • Rapport building
  • Sales growth
  • Increased revenue
  • Customer satisfaction
  • Cash vault audit
  • Branch operations
11/2019 to Current Retail Personal Banker Comerica | Springfield, MI,
  • Established connections with new clients through proactive follow-up strategies.
  • Increased teller efficiency by developing and implementing improved service methods
  • Processed 50-100 transactions per day, including money transfers, deposits and withdrawals
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Responded to basic inquires per day regarding procedures, policies, check verification, deposits, stop payments, balances and lost and stolen credit cards.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Used various office machines, including machines to scan, fax and print financial documents.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Recommended innovative alternatives to generate revenue and reduce unnecessary costs.
  • Expanded client base through consistent product promotion and sales strategy.
  • Devised targeted solutions for various customers, including deposit, lending and investment services.
04/2018 to 11/2019 Retail Associate Macy's | Trumbull, CT,
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Worked with off-site locations to find desired items for customers.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Assisted customers and provided excellent customer service.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Promoted customer satisfaction by [Action] and [Action].
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
  • Greeted customers upon entrance and handled all cash and credit transactions.
11/2018 to 10/2019 Retail Associate Macy's | Corpus Christi, TX,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Reduced store theft by observing customers, identifying security risks
  • Assisted customers and provided excellent customer service.
07/2016 to 11/2018 Hostess Firstservice Residential | Davenport, FL,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Checked dining and serving areas every hour to verify proper cleanliness and readiness for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Expected in 05/2019 High School Diploma | Hastings High School, Houston, TX GPA:

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Resume Overview

School Attended

  • Hastings High School

Job Titles Held:

  • Retail Personal Banker
  • Retail Associate
  • Retail Associate
  • Hostess


  • High School Diploma

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