Residential Day Counselor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a highly motivated and progress-focused professional with over 14 years of experience in customer service as well as administrative work. I believe that I have the characteristics that your business needs and deserves.

My resume will show you that I am the best candidate for your company, Offering unsurpassed relationship-building and interpersonal skills because of me having highly extensive resident relations with various age and culture groups. Throughout the course of my career, I have perfected my filing and inbound call handling abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.

In my role as a Program Support Technician and Residential Specialist/Day Counselor I contributed customer service, communication, and complaint resolution toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. Please take a moment to review my attached resume and credentials.

  • CPR and First-Aid Certified
  • Medication Management Certified
  • Teen Substance Abuse Training
  • Crisis Wave Intervention Certified
  • Suicide Prevention Training
  • Defensive Driving Training
  • Human Rights Training
  • Abuse and Neglect Training
  • HIPAA Training
  • Knowledge of Behavioral Disorders
  • Verbal and written communication skills
  • Proficient computer skills
  • Group facilitation, presentation, and organizational skills
  • Ability to de-escalate clients in vulnerable emotional states
  • Superior oral and written communication skills
  • Strong interpersonal skills
High School Diploma: , Expected in 2006
Stratford University - St Albans, VT
Work History
Program Support Technician, 10/2021 to Current
Riverside Community Care, Inc. Andover, MA,

Completes Administrative and programmatic duties for child support information cases timely and accurately to maintain compliance. Gathers and organizes information to meet requirements. Prioritizes updates as needed and completes data entry, verification, and maintenance including research and review of documentation. Communicates directly with clients, internal staff and external agencies as needed to obtain and convey information. Researches documentation to support actions by case management staff.

Residential Day Counselor, 05/2018 to Current
Intercept Health Services City, STATE,
  • Transported individuals to scheduled appointments
  • Administered first aid and CPR in emergency situations
  • Assisted patients with personal care and daily living needs, including social interaction, emotional support and personal grooming needs
  • Organized and provided medication at set times
  • Prepared healthy meals, maintained clean environments and laundered clothes
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to program manager
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Promoted development of healthy lifestyle to meet health and wellness objectives
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
  • Developed rapport to create safe and trusting environment for care
  • Completed entries in log books, journals and care plans to document accurately report patient progress
  • Administered prescribed medications under direction of physician
  • Kept close eye on behavior and emotional responses of clients, consulting with clinician and program manager to address concerns and protect each person from any harm
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
Overnight Counselor, 10/2006 to 05/2018
Intercept Youth Services City, STATE,
  • Supervised at risk teens over 13 years
  • Ensured that resident hygiene protocols were being followed by guiding residents in personal hygiene techniques and proper care of their rooms
  • Addressed special needs projects prepared by program manager
  • Completed regular rounds to ensure residents were following community home rules
  • Notified supervisor in cases involving potential domestic abuse and other family problems affecting clients’ developmentEncouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships
  • Managed and restrained violent, potentially violent and suicidal clients
  • Followed up with program participants after program completion to track progress
  • Consulted with other staff members regarding treatment plans
  • Counseled clients to help them understand and overcome personal, social and behavioral problems
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources
  • Administered oral medications, following physician's prescriptions and hospital procedures
  • Counseled clients to help them understand and overcome personal, social and behavioral problems
  • Attended all program staff meetings, treatment reviews, Individual Education Plans and other agency meetings as necessary
  • Attended meetings, training and conferences as required
  • Charted weekly progress notes and quarterly summaries
  • Maintained accurate records and reports regarding patient's histories and progress, services provided, and other required information
  • Assisted patients with personal care and daily living needs, including social interaction, emotional support and personal grooming needs
Teacher's Aid, 05/2002 to 08/2004
Sacred Heart Center City, STATE,
  • Promoted good behavior by using the positive reinforcement method
  • Promoted language development skills through reading and storytelling
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps
  • Relieved the head teacher and toddler teacher
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces
  • Organized small groups of children while transitioning to and from outdoor play
  • Administered medication and minor first aid to sick and injured students
  • Dressed children and changed diapers
  • Maintained daily records of individual activities, behaviors, meals and naps
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities
  • Addressed behavioral and learning issues with parents and daycare management staff
  • Engaged with children individually to meet their emotional and physical needs
  • Sparked imagination by helping children discover new things each day
  • Engaged with children individually
  • Addressed behavioral and learning issues with parents and daycare management
  • Made nutritious breakfasts, lunches, dinners and snacks for children

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Stratford University
Job Titles Held:
  • Program Support Technician
  • Residential Day Counselor
  • Overnight Counselor
  • Teacher's Aid
  • High School Diploma

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