Replenishment Associate Resume Example
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REPLENISHMENT ASSOCIATE
Professional Summary
Driven individual with more than 6 years working as a Cashier, Customer Service Associate, and Retail Associate for several retail companies. Determined and experienced in product inventory and safety procedures. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Grasps company initiatives quickly, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Skills
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Work History
12/2019 - 12/2020Replenishment Associate | Michaels Stores - Charlottesville , VA
- Added inventory to shelves, racks, bins and displays according to restocking procedures.
- Created attractive and eye-catching displays and end caps to promote specific stock to customers.
- Rotated stockroom inventory for freshness.
- Constructed pallets for sales floor and moved items safely using pallet jacks.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Greeted customers and directed to requested products.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Supported promotional plans by updating signage with price changes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
06/2018 - 11/2020Sales Associate | Ascena Retail Group - Short Pump , VA
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
07/2016 - 05/2018Brand Associate | The Paradies Shops - Ronkonkoma , NY
- Maintained excellent attendance record, consistently arriving to work on time.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
05/2018North Port High School, City, StateHigh School Diploma:
State College of Florida, Manatee-Sarasota, City, StateSome College (No Degree): Nursing
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Resume Overview
School Attended
- North Port High School
- State College of Florida, Manatee-Sarasota
Job Titles Held:
- Replenishment Associate
- Sales Associate
- Brand Associate
Degrees
- High School Diploma :
Some College (No Degree) : Nursing
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