replenishment associate resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Skills
Safety awareness
Merchandising understanding
Computer tracking software
Customer relations skills
Inventory management
Performance improvement
Customer Response
Forklift Operation
Order fulfillment
Equipment operation
Shipping and receiving
Warehousing functions
Cleaning procedures
Forklift safety and operation
Retail merchandising
Customer Complaint Resolution
Bilingual in English and Spanish
GPS and Route Planning
City and non-city driving
Vehicle inspections
Safety standards and protocols
Active Listening
Cultural Awareness
Logistics Knowledge
Materials transport
Delivery recordkeeping
Handling material
Hardware and software installation
Technical Analysis
Teamwork
Cash Handling
Cleaning
Purchasing
Computer Skills
Work History
Replenishment Associate, 09/2015 to 02/2022 Michaels Stores – Kalispell, MT,
Added inventory to shelves, racks, bins and displays according to restocking procedures.
Used hand scanners and computer tracking systems to update merchandise locations.
Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
Constructed pallets for sales floor and moved items safely using pallet jacks.
Safely and securely loaded items to prevent damage during transport.
Noted unsafe components inside packages and discussed concerns with supervisors.
Supervised and trained new staff in performing census.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Deliveries Associate, 09/2017 to 09/2021 Getgo – Parma, OH,
Completed on-time deliveries by choosing best and most efficient routes.
Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with regular customers.
Delivered packages to customer doorsteps and business offices.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Verified daily deliveries against shipping instructions before delivering to customers.
Operated vehicle safely in highly congested areas with no traffic violations.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Completed rush deliveries on tight timetables to satisfy customer needs.
Created and submitted delivery and DOT logs.
Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Loaded truck and properly secured items to prevent damage for deliveries.
Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Safely operated heavy lifting equipment such as fork lifts
Minimized company liability and risks to loads by obeying traffic laws.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Planned delivery routes and most efficient methods of distribution.
Helped customers complete purchases, locate items and join reward programs.
Supported efficient and timely replenishment of sales floor merchandise.
Spoke to customers in native language to increase loyalty and establish relationships.
Worked closely with shift manager to solve problems and handle customer concerns.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers and helped with product questions, selections and purchases.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Answered questions about store policies and addressed customer concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Gas Station Attendant, 10/2016 to 01/2017 AMPM Arco – City, STATE,
Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
Maintained clean and orderly work station.
Counted nightly income, categorizing and sending to bank on weekly basis.
Facilitated sales of services and goods.
Cleaned up gas and other spills in accordance with spill procedures.
Removed safety hazards, soiled items and trash from customer areas.
Responded to all customer inquiries thoroughly and professionally.
Education
Associate Of Business Administration: Business Administration, Expected in 12/2021 to San Bernardino Valley College - San Bernardino, CA GPA:
High School Diploma: , Expected in 06/2015 to San Bernardino High School - San Bernardino, CA GPA:
Certifications
Licensed Forklift operator, Reach Truck driver, and order puller operator
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