Rentals Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and reliable employee with strong ability in customer service and any kind of office work. Offering compute skills, positive attitude and team work. Highly organized, proactive and punctual with team-oriented mentality.

  • Problem resolution
  • Team building
  • Planning
  • Maintenance & Repair
  • Leadership
  • Multitasking
  • Reliable and trustworthy
  • Troubleshooting
  • Microsoft Office
  • People skills
  • Decision-making
11/2020 to Current
Rentals Associate Rocket Farm Restaurants Atlanta, GA,
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Prepared sales contracts, researched customer needs and promoted various construction products and services.
  • Employed sales techniques to boost sales and services.
  • Processed exchange requests in computer system.
  • Collected payment by processing credit card transactions.
  • Coordinated shuttle services by communicating with drivers.
  • Updated and maintained rental agreement files and documents.
  • Oversaw maintenance, appearance and performance of company vehicles.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Explained policies and reviewed documentation to obtain signatures.
  • Answered telephones to assist customers and resolve issues.
  • Resolved customer complaints and fostered customer retention and loyalty.
  • Reviewed daily sales transactions and analyzed for errors.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Processed order transactions, including debit and cash operations.
06/2019 to 11/2019
Cashier American Family Insurance Jacksonville, FL,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received payments for products and issued receipts.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Increased sales by suggesting specific complementary items to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
08/2015 to 07/2016
Customer Loyalty Specialist Afs Acceptance Dallas, TX,
  • Upheld privacy and security requirements established by regulatory agencies.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Established membership loyalty, executing flawless customer retail account management.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Consulted with customers on modern styles and trends.
  • Provided top quality control and eliminated downtime to maximize revenue.
07/2014 to 06/2015
Collections Agent Direct Financial Solutions City, STATE,
  • Identified past due accounts and contacted account holders to arrange payment.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
  • Acquired credit reporting data for new and existing customers.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
  • Monitored accounts to identify overdue payments and pursue timely remedies.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Resolved balance errors using accounting software.
Education and Training
Expected in 06/2013
High School Diploma:
Cache High - Logan, UT,

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Resume Strength

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Resume Overview

School Attended
  • Cache High
Job Titles Held:
  • Rentals Associate
  • Cashier
  • Customer Loyalty Specialist
  • Collections Agent
  • High School Diploma