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remoteunemployment claims specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Experienced Manager with over 8 years of experience in the Fast Food Industry. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Gifted in working with stressed, confused and irate individuals in need of benefits information and supportive guidance to navigate UC systems. Effective at operating within Unemployment regulations and Unemployment department guidelines to manage telephone calls, emails and requests for assistance.

Skills
  • Progress documentation
  • Clinical quality program standards
  • Care plan assessment
  • Community integration
  • Patient care
  • Behavioral Management
  • First aid and safety
  • Budgets
  • Team Management
  • First Aid/CPR
  • Customer Service
Work History
05/2020 to 05/2021
(Remote)Unemployment Claims Specialist Doylestown Hospital Doylestown, PA,
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Documented all communication with applicants and inputted information into system using software.
  • Managed processing of all benefits applications, including those for Unemployment Compensation and PUA Benefits.
  • Communicated with people from various cultures and backgrounds on application process.
12/2018 to 01/2020
Home Health Aide United Natural Foods Inc Montgomery, NY,
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Provided transportation, managing and scheduling appointments.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Provided mobility assistance such as walking and regular exercising.
05/2011 to 04/2019
Manager United Natural Foods Inc Aurora, CO,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
02/2016 to 12/2018
Manager Mcdonalds City, STATE,
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Demonstrated new products, procedures and techniques to employees.
Education
Expected in 12/2024 to to
BBA: Business Administration And Entrepreneur
Strayer University - Philadelphia, PA,
GPA:
Expected in 08/2012 to to
High School Diploma:
One Bright Ray Community High School - Philadelphia, PA,
GPA:
Accomplishments
  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreaadsheets.
  • Increased the number of sales in the district.
Certifications
  • First Aid/CPR Certified
  • ServSafe

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Resume Overview

School Attended

  • Strayer University
  • One Bright Ray Community High School

Job Titles Held:

  • (Remote)Unemployment Claims Specialist
  • Home Health Aide
  • Manager
  • Manager

Degrees

  • BBA
  • High School Diploma

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