Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Vision-driven change agent with experience in health sciences and a strong focus on patient care developed by implementing advancement in health sciences eagerly exploring options in the medical affair area. Able to utilized interpersonal skills, medical knowledge and technical expertise to support teams for clinical services. Skilled in presentations, networking, relationship development and able to speak the terminology of professionals immersed in the medical field. Clinical Knowledge in a variety of specialty areas and therapies for specific pathologies. Provides input into the strategic and tactical planning process. Able to adhere to strict guidelines and regulations. Highly competent in providing technical and clinical support to patients for medical and diagnostic services. Effective in report creation, data tracking, researching, marketing, and training.

  • Bi-Lingual fluent Spanish and English.
  • Mentoring and coaching.
  • Personnel management.
  • Customer Service.
  • Ability to Work Independently.
  • Leadership.
  • Goal-oriented.
  • Organizational skills.
  • Quality assurance.
  • EPIC (Medical software)
  • Navinet Navimedix.
  • Evicore.
  • Appointment Everywhere.
  • SRS Health, Medgen. Office Ally, EZ Chart.
  • Prognocis.
  • Zendesk
  • Microsoft office (Word, Excel, Power point)
  • Amion.

10/2019 to Current
Remote Health Care Transportation Dispatcher Minnesota City Jobs South Saint Paul, MN,
  • Create medical trips for patients and dispatch drivers to various sites in California and North Carolina.
  • Overse schedule routes to ensure appropriate coverage by drivers.
  • Check insurance eligibility and patient profile prior dispatching an appropriate driver depending on patient needs.
  • Effectively resolve complaints by working closely with patients.
  • Trained newly hired talent to fill key positions and maximize productivity.
  • Delegated daily tasks to team members to optimize group productivity, monitoring team progress and enforced deadline for metrics.
  • Outbound calls to patients and team members.
01/2019 to 08/2019
Anesthesia Scheduler -Administrative Assistant Ut Health San Antonio Laredo, TX,
  • Compiling and distributing anesthesia schedules and assignments to multiples Physicians , CRNA's and facilities.
  • Getting and maintaining records of additional facilities requesting anesthesia coverage.
  • Distribute pending medical records from hospital to respective physicians.
  • Answering phone calls for pain office.
  • Medical records, multiple administrative tasks.

02/2018 to 12/2018
  • Medical assistant specializing in patients care and organizational operations by shadowing doctors; assisting patients with basic care, recording vital signs, construct surgical clearance forms, preparation for neurological procedures.
  • Deliver and inform educational guidelines to patients regarding their health needs.
  • Enter and retrieve information from medical database. Includes drafting of legal depositions and narrative reports.
  • Field calls and provide assistance over a multiple-line phone system and maintain all office equipment.
  • Support operations of the radiology department, schedule patients, update medical charts and help with health education.
  • Ensure Examine rooms kept clean and fully stocked for doctors and patients needs.

07/2016 to 02/2018
Medical Office Receptionist and Medical Assistant ADVANCED PAIN CARE City, STATE,
  • Lead Medical Assistant.
  • Managed multiple medical offices.
  • Logistical management of medical supplies and inventory.
  • Scheduled patients visits to ensure maximal use of staff time and institutional resources.
  • Set up examination rooms for medical procedures- Epidurals, Facets, Medial Branch Blocks and Radio Frequency ablations.
  • Coordination of networking events for incoming patients referrals (300+ physicians, attorneys and radiologists in attendance).
  • Coordination of educational presentations at referring physicians offices.

09/2015 to 07/2016
Medical Office Receptionist and Medical Assistant NEW JERSEY PAIN AND SPINE City, STATE,
  • Chart preparation: requested progress notes, labs and imaging results.
  • Intake: Documentation of vital signs, Chief complaints and HPI.
  • Medical record requests: Verified authorization to realize medical records and invoiced PRN.
  • Insurance authorization for medications.
  • Insurance authorization for imaging procedures.
  • Coordination of peer to peer and facilitated appeals for denied cases.

08/2013 to 08/2015
Medical Office Receptionist BAY WAY MEDICAL CENTER City, STATE,
  • Preparation for office visits: Verified eligibility/benefits as well as obtain demographics and referrals for billing purposes check.
  • In and out : Obtained appropriate paperwork for new and established patients according to HIPPA policy, financial policy, ABN and clinical forms. Scheduled appointments in system.
  • Billing and follow-up maintenance: Collected co-pays and patient balances.

Education and Training
Expected in 10/2021
CITI Program Course : Social -Behavioral Human Subjects
University of Southern California - Los Angeles, CA,
Expected in 12/2020
Community Health Worker Associate Degree: Community Health Services
University of Houston - Houston, TX,
Expected in 2009
: Business Administration
Universidad Leonardo Da Vinci, El Salvador CA., - San Salvador, El Salvador,

* Identified and scheduled appropriate speakers for external customer presentations.
* Developed and maintained reporting tools to record industry participation data.
* Took ownership of updating SharePoint and Excel tracking reports for professors and attending leads.
* Corrected inconsistencies in processes by creating and maintaining training. documentation for mock administrative staff in multiple formats, including Word, Excel, PowerPoint, SharePoint, Outlook and OneNote

Covered management principles and practices that incorporated:

  • Communication.
  • Organizational leadership.
  • Resource management: people, money, time.
  • Strategic planning.
  • Business-oriented computer applications.
  • Financial management.
  • Business ethic.

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School Attended

  • University of Southern California
  • University of Houston
  • Universidad Leonardo Da Vinci, El Salvador CA.,

Job Titles Held:

  • Remote Health Care Transportation Dispatcher
  • Anesthesia Scheduler -Administrative Assistant
  • Medical Assistant
  • Medical Office Receptionist and Medical Assistant
  • Medical Office Receptionist and Medical Assistant
  • Medical Office Receptionist


  • CITI Program Course
  • Community Health Worker Associate Degree

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