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RELATIONSHIP BANKER II Resume Example

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RELATIONSHIP BANKER II
Professional Summary

Relationship Banker II possessing expertise in managing personal and small business accounts. Accomplished in selling banking solutions to drive sales and revenue generation goals. Offering 3 years of experience in providing personal financial counseling. Comfortable working independently or as part of professional banking team. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Familiar with regulations, best practices, and success strategies. Excellent communication, decision-making and planning abilities. Innovative and detail-oriented successful at improving operations, impacting business growth and enhancing profits. Driven with excellent presentation, negotiation and interpersonal skills. Adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Skills
  • Policy development and implementation
  • Financial Advising
  • Relationship building and management
  • Sale expertise
  • Banking
  • Business development
  • Cash handling
  • Loans
  • File maintenance
  • Financial services
  • Proficiency with Microsoft word and excel
  • Banking operations knowledge
  • Sales and marketing
  • Strategic planning
  • Compliance, banking laws and regulations
  • Savvy relationship-builder
  • Cash handling expertise
  • Strong customer relations
  • Customer-oriented
  • Practices due diligence
  • Strong interpersonal skills
  • High level of accuracy
  • People-oriented
Work History
RELATIONSHIP BANKER II, 11/2016 to Current
TCF NATIONAL BANK – CHICAGO, IL
  • Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database
  • Increased daily sales by upselling/ cross selling banking products and financial services to customers
  • Worked with clients to address and respond to client and partnership management issues
  • Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals
  • Interviewed customers to obtain information needed for opening new accounts or loan services
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated
  • Used targeted questioning strategies to discover insight on prospect needs and requirements
  • Assessed clients' financial situations to develop strategic financial planning solutions
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Executed wire transfers, stop payments and account transfers
  • Received regional branch recognition award for sales increase, customer service, quarterly and annual awards
  • Maintained friendly and professional customer interactions
  • Processed quarterly vault audits with zero error rate
PRICER, 08/2015 to 06/2016
MARIANOS – CHICAGO, IL
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Managed efficient and accurate processing of up to date price tags
  • Coordinated with team in developing project plans for prioritized initiatives
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Offered pricing recommendations to management and teams
  • Received incoming calls and messages and addressed
  • Ordered office supplies
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Created and modified price tags to ensure they are up to date
CUSTOMER SERVICE REPRESENTATIVE, 03/2013 to 08/2015
JEWEL OSCO – CHICAGO, IL
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Recommended products to customers and pointed them in the right direction
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Took customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Assist customers with company products such as IPASS, Lottery, check cashing, bus cards, refunds, rain checks, transaction errors, pace bus tickets, etc
  • Managed employee schedules and lunches accordingly
  • Maintained a clean and organized front end of the store including registers, desk, office, floors, windows, and parking lot
  • Performed maintenance on all front end machines including the coin master, lottery machine and ice machine
  • Educated customers on promotions to enhance sales
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Opened and closed front desk. Up to and including opening and closing procedures
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Brought in all registers and ensured they are balanced
  • Verified customer ID's for legal products and ensured they were of proper age
CASHIER, 09/2010 to 09/2012
BUYBACKS – CLARSKVILLE, IN
  • Operated cash register for cash
  • Checked prices for customers and processed items sold by scanning barcodes
  • Restocked, arranged and organized merchandise in entire store to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Trained new incoming employees
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Assisted customers by answering questions and fulfilling requests
  • Educated customers on promotions to enhance sales
  • Processed new product transactions and provided a fair cash offer to the clients
  • Buffed discs in order to make them like new
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Education
High School Diploma: 07/2009
THOMAS KELLY HIGH SCHOOL - 4136 S CALIFORNIA AVE
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Resume Overview

Companies Worked For:

  • TCF NATIONAL BANK
  • MARIANOS
  • JEWEL OSCO
  • BUYBACKS

School Attended

  • THOMAS KELLY HIGH SCHOOL

Job Titles Held:

  • RELATIONSHIP BANKER II
  • PRICER
  • CUSTOMER SERVICE REPRESENTATIVE
  • CASHIER

Degrees

  • High School Diploma : 07/2009

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