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relationship banker broker associate business advocate resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Top-performing banking professional offering a progressive career in financial sales and services. Seeking a transition to a risk management or regulatory compliance position to apply deep knowledge of industry operations and financial analysis while expanding skills and financial acumen. A collaborative team player who also thrives in self-motivated settings with dynamic communication skills, strong decision-making abilities, and excellent negotiation skills. Bilingually fluent in English and Spanish. History of consistently meeting or exceeding goals and expectations across various roles and responsibilities.

Strengths: Input, Believe, Significance, Focus, Analytical

Skills
  • Financial Planning and Analysis
  • Risk Assessment and Management
  • Regulatory Compliance
  • Financial Research and Reporting
  • Strategic Planning
  • Financial Data Management
  • Process Improvements and Corrective Actions
  • Identifying Risk Standards
  • Fraud Investigations
  • Client Relationship Management
Experience
11/2019 to Current
Relationship Banker/Broker Associate/Business Advocate Wells Fargo Bank, N.A. City, STATE,
  • Identified and analyzed customer financial information to develop and execute a customized plans to satisfy business, mortgage, investment and retirement needs.
  • Leveraged all new and existing tools and resources such as CRV, Plan my Day, Click to Call, Discover Needs and the Nest Best Conversation, to educate customers on branch banking products and services.
  • Investigated, identified, and reported fraud in consistency with the Behavior Framework Standard.
  • Completed all transactions and account opening with accuracy and adherence to policies including CIP/CDD guidelines, Branch Banking Procedures, applicable laws, and regulations, Sales and Service Quality Manual, Branch Operating Standards, and the Licensed Banker Referral only Model.
  • Obtained regional nomination for the Licensing Catalyst program in 2021.
  • Pursued continuous learning opportunities regarding latest compliance training and procedural changes.
02/2017 to 11/2019
Relationship Banker/Small Business Specialist/Manager, Duty JPMorgan Chase Bank, N. A. City, STATE,
  • Managed a portfolio of 850 high-net worth customers utilizing solutions across private and commercial banking, wealth management, business banking, and home lending.
  • Coordinated meetings with customers either in person or over the phone to build loyal banking relationships, identified customer needs, and recommended customized product and service recommendations.
  • Partnered cross-functionally to acquire over $6M in client assets in 2017 across investments and lending products; increased AUM by 15% in 2017.
  • Exceeded annual sales goals for small business customers by 20% in 2017.
05/2011 to 02/2017
Personal Banker/Small Business Specialist/Manager on Duty JP Morgan Chase Bank, N.A. City, STATE,
  • Managed a portfolio of 423 high- balance customers, understanding their banking, credit, and investment needs in order to provide holistic financial solutions.
  • Built trust and rapport with customers through a friendly greeting, listening to concerns, and providing expert advice on products and services.
  • Assisted customers with daily banking transactions and balanced daily cash transactions.
  • Facilitated cross-selling and up-selling of various products and services to increase sales and revenue.
  • Filled in for the branch manager when needed, including team management, overrides, daily huddles, and customer service.
05/2010 to 05/2011
Mortgage Loan Officer/GYO Home Lending Program JP Morgan Chase Bank, N.A. City, STATE,
  • Cold called up to 30 new prospects daily and interviewed prospective loan applicants to determine eligibility and pre-qualifications.
  • Closed over $2M in mortgages over a six-month period.
  • Oversaw the entire mortgage process, including application, origination, underwriting, and closing.
  • Communicated with applicants regarding processing times, interest rates, and closing dates.
  • Ensured compliance with the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
  • Planned and facilitated community meetings and seminars to educate on mortgage products and programs such as FHA, VA, FNMA, and FHLMC loans.
03/2004 to 01/2007
Sales Associate and Customer Representative RIA FINANCIAL SERVICES City, STATE,
  • Developed sales and lead qualification strategies to negotiate and close projects with an 85% success rate.
  • Processed 140 transactions per shift while maintaining a balanced daily cash report.
  • Monitored customer order process and addressed customer issues.
  • Consistently exceeded sales goals by 20%.
Education and Training
Expected in 2010 to to
BBA: Finance And Investments
Zicklin School of Business, Bernard Baruch College - New York, NY,
GPA:

UBS Financial Services, Private Client Intern

Expected in 2004 to to
BBA: General Law
Pontificia Universidad Catolica Madre Y Maestra - Santiago, Dominican Republic,
GPA:
ACTIVITIES AND HONORS

Alumni Baruch Association Member (2010-Present) Alumni PUCMM Member (2004-Present) ALPHA (Association of Latinos Professional in Finance and Investment), Baruch College (2006-2010)

CREDENTIALS
  • FINRA Series 6, 63, & Life Insurance Licenses
  • Safe Act Registration

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Resume Overview

School Attended

  • Zicklin School of Business, Bernard Baruch College
  • Pontificia Universidad Catolica Madre Y Maestra

Job Titles Held:

  • Relationship Banker/Broker Associate/Business Advocate
  • Relationship Banker/Small Business Specialist/Manager, Duty
  • Personal Banker/Small Business Specialist/Manager on Duty
  • Mortgage Loan Officer/GYO Home Lending Program
  • Sales Associate and Customer Representative

Degrees

  • BBA
  • BBA

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