Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Relationship banker and experienced Assistant Manager with a demonstrated history of working in banking and in the retail industry. Skilled in Analytical Skills, Customer Service, Research, Retail, and Team Building. Strong professional with hard working charisma.
Skills
Relationship building and Time management
Financial services
Reporting and documentation
Detail-oriented
Customer-oriented
Self-sufficient
People-oriented
TSYS trained
Work History
02/2019 to CurrentRelationship BankerLimestone Bank | Bowling Green, KY,
Processed various customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
Presented new and additional products and services to existing customers.
Solved customer challenges by offering relevant advice and product details for each customer.
Executed ACH disputes, stop payments and account transfers Along with account maintenance.
Maintained friendly and professional customer interactions.
Collected member loan payments.
Executed customer transactions, including information about deposits, withdrawals, money orders and checks.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Handled various accounting transactions.
Driver of the team focusing on gallup and diligence performance.
01/2017 to 02/2019Assistant Manager Gelson's | Sherman Oaks, CA,
Keyholder and assistant manager-in-charge in manager's absence.
Supervised and evaluated staff of 11 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Enforced policies focused on increasing team productivity and strengthening operational efficiency.
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Interviewed, hired and trained staff associates and equipped the team to comply with company policies and procedures.
Mentored team in applying effective operational techniques and delivering top-notch customer service.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Communicated with managers of other departments to maintain transparency.
Onboarded new employees, including training, mentoring and new hire documentation.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Voted top performer for three months in a row.
Handled daily close out and system file updates, including vender tickets, lottery, debit/credit processing and sent daily paperwork to head office.
02/2011 to 12/2016Assistant Store ManagerTruelieve | Peoria, AZ,
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Performed investigations on product’s and consumer flows to identify seasonal trends and forecast consumer needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Rotated merchandise and displays to feature new products and promotions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Conducted store inventories once per quarter.
Monitored security and handled incidents calmly.
Trained and managed associates in customer service and sales techniques.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervised team of 5-7 employees and provided feedback on performance.
Attained expert level of product knowledge, becoming go-to person for major sales and servicing negotiations.
Maintained exceptionally clean, customer-friendly and well-run servicing department.
Assisted Manager in interview process of prospective employees and provided feedback.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Answered questions about store policies and concerns to support positive customer experiences.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Handled opening and closing procedures daily.
05/2008 to 02/2011AssociateAvison Young | Miami, FL,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maximized customer interactions by promptly identifying needs and wants.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Managed customer relations and customer service through daily communication and interaction.
Educated new hires on company policies and procedures by designing and developing training program.
Keyholder
Handled opening and closing procedures
Serviced various cleaners and pool equipment.
Water tests and training new employees on the chemical balancing.
Repair servicing.
Cleaning and stock rotation duties.
Education
Expected in 08/2008GED | George Stone Area Vocational-Technical Center, Pensacola, FLGPA:
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