Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Relationship banker and experienced Assistant Manager with a demonstrated history of working in banking and in the retail industry. Skilled in Analytical Skills, Customer Service, Research, Retail, and Team Building. Strong professional with hard working charisma.

  • Relationship building and Time management
  • Financial services
  • Reporting and documentation
  • Detail-oriented
  • Customer-oriented
  • Self-sufficient
  • People-oriented
  • TSYS trained
Work History
02/2019 to Current Relationship Banker Limestone Bank | Bowling Green, KY,
  • Processed various customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
  • Presented new and additional products and services to existing customers.
  • Solved customer challenges by offering relevant advice and product details for each customer.
  • Executed ACH disputes, stop payments and account transfers Along with account maintenance.
  • Maintained friendly and professional customer interactions.
  • Collected member loan payments.
  • Executed customer transactions, including information about deposits, withdrawals, money orders and checks.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Handled various accounting transactions.
  • Driver of the team focusing on gallup and diligence performance.
01/2017 to 02/2019 Assistant Manager Gelson's | Sherman Oaks, CA,
  • Keyholder and assistant manager-in-charge in manager's absence.
  • Supervised and evaluated staff of 11 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Interviewed, hired and trained staff associates and equipped the team to comply with company policies and procedures.
  • Mentored team in applying effective operational techniques and delivering top-notch customer service.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
  • Conducted monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Communicated with managers of other departments to maintain transparency.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Voted top performer for three months in a row.
  • Handled daily close out and system file updates, including vender tickets, lottery, debit/credit processing and sent daily paperwork to head office.
02/2011 to 12/2016 Assistant Store Manager Truelieve | Peoria, AZ,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Performed investigations on product’s and consumer flows to identify seasonal trends and forecast consumer needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Conducted store inventories once per quarter.
  • Monitored security and handled incidents calmly.
  • Trained and managed associates in customer service and sales techniques.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised team of 5-7 employees and provided feedback on performance.
  • Attained expert level of product knowledge, becoming go-to person for major sales and servicing negotiations.
  • Maintained exceptionally clean, customer-friendly and well-run servicing department.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled opening and closing procedures daily.
05/2008 to 02/2011 Associate Avison Young | Miami, FL,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Managed customer relations and customer service through daily communication and interaction.
  • Educated new hires on company policies and procedures by designing and developing training program.
  • Keyholder
  • Handled opening and closing procedures
  • Serviced various cleaners and pool equipment.
  • Water tests and training new employees on the chemical balancing.
  • Repair servicing.
  • Cleaning and stock rotation duties.
Expected in 08/2008 GED | George Stone Area Vocational-Technical Center, Pensacola, FL GPA:

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Resume Overview

School Attended

  • George Stone Area Vocational-Technical Center

Job Titles Held:

  • Relationship Banker
  • Assistant Manager
  • Assistant Store Manager
  • Associate


  • GED

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