relationship banker resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
A position that offers professional challenges utilizing interpersonal skills that will result in long term career advancement and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Customer relationship management
Self-Motivated, leadership, work independently
Adaptability to at work within tight deadlines and a fast-paced atmosphere.
Excellent organizational skills for maintaining accurate records
Obtain and compile copies of loan applicants required documentation
Proficient in Microsoft Office ( word, excel, outlook)
Financial counseling
Mortgage Loan applications and disclosing
Ability to analyze and comprehend complex financial data and provide financial solutions
Professional and effective interpersonal skills
Mortgage processing, underwriting, and closing procedures
Knowledgeable of government regelati0ons and lending practices
Complies with applicable mortgage laws and policies; ensures compliance with HMDA requirements.
Strong communication, oral, organizational, analytical, problem-solving and time management skills; ability to work in stressful situations
Work History
Relationship Banker, 03/2015 to Current Limestone Bank – Hillview, KY,
Provide excellent member service
Proficient in disclosing loan documents i.e
Personal, home equity, mortgage loan applications
Successful at diffusing member dissatisfaction by providing positive solutions before the problem escalated
Recommend financial services to increase members portfolio
Developed and maintained courteous and effective working relationships with co-workers
Continually boosted branch production and revenue by 200 % by consistently meeting all monthly and quarterly sales goals
Coordinating and directing all aspects of the loan process, keeping the customer well informed of same, and providing information and required documentation to customers in a timely manner.
Recognized for steller performance
Proved successful working within tight deadlines and a fast-paced atmosphere.
Strong computer skills including a fundamental understanding of MS applications, and database management
Experience utilizing laptop technology for communication purposes, including accessing rate, credit, and loan status information
Solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously
Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences
Ability to analyze and comprehend complex financial data and provide financial alternatives
Professional and effective interpersonal skills
Enthusiasm for assignments and the ability to meet established timelines
Demonstrated understanding of Mortgage processing, underwriting, and closing procedures
Knowledge of conventional and/or government lending guidelines
Understanding of Federal Regulations governing Real Estate Lending
Understanding of TILA-RESPA Integrated Disclosure Rule (TRID)
coaching & mentoring of new staff members
Service Specialits , 05/2011 to 03/2015 First Horizon National Corp. – Ponte Vedra Beach, FL,
Evaluated systems according to predetermined checklist and noted issues.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Reviewed technical documentation to complete equipment maintenance and repair.
Kept administrative records current and accurate to promote efficiency and team effectiveness.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Cross-trained and provided back up for customer service managers.
Promptly responded to inquiries and requests from prospective customers.
Communicated professionally with colleagues, freelancers and clients.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Teller, 08/2008 to 05/2010 Vantage West Credit Union – City, STATE,
Educated customers on use of banking website and mobile apps.
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