LiveCareer-Resume

relationship banker resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

OBJECTIVE: Seeking a career opportunity in management, willing to train with high-energy organization that challenges excellence and rewards performance. Dedicated Banker well-versed in setting up new customer accounts, following security protocols and assisting with audits. Well-organized with strong relationship-building, time management and documentation skills. Ready to bring 25 years' experience in related roles to a dynamic position at different retail companies I have worked for in the past.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Relationship Banker, 08/2015 - Current
Pnc Financial Services Group, Inc. Burlington, NC,
  • Following: Ensures the branch and vaults are opened and closed on a timely basis.
  • Enforces dual control procedures at all times.
  • Facilitates teller buys and sells to the vault.
  • Balances vaults daily as the vault custodian.
  • Audits teller drawers.
  • Maintains monthly branch efficiency logs.
  • Assists new tellers with training.
  • Oversees teller duties and assists line with customer transactions during peak periods.
  • Keeps staff informed of pertinent changes in operational policy and procedures.
  • Prepares teller performance appraisals and disciplinary notices as required.
  • Process buying and selling foreign currency to our clients.
  • Performs pre-audits to ensure ongoing adherence with compliance procedures.
  • Maintains and tests alarms and other security devices.
  • Keeps educated on all deposit, business and consumer loan products.
  • Maintains adequate supplies at the branch facility.
  • Maintains proper teller and vault cash levels, including ordering coin and currency.
  • Ensures excellent customer service skills are practiced by all the teller staff members.
  • Meets with staff regarding branch security and safety issues.
Assistant Branch Manager, 04/2014 - 12/2014
Deseret First Credit Union Salt Lake City, UT,
  • Ensures the branch and vaults are opened and closed on a timely basis.
  • Enforces dual control procedures at all times.
  • Facilitates teller buys and sells to the vault.
  • Balances vaults, coin machines, taxes, FICA, etc.
  • Audits teller drawers.
  • Maintains monthly branch efficiency logs.
  • Assists new tellers with training Oversees teller duties and assists line with customer transactions during peak periods.
  • Keeps staff informed of pertinent changes in operational policy and procedures.
  • Prepares teller performance appraisals and disciplinary notices as required.
  • Schedules tellers for adequate coverage at all times.
  • Performs pre-audits to ensure ongoing adherence with compliance procedures.
  • Maintains and tests alarms and other security devices.
  • Keeps educated on all deposit, business and consumer loan products.
  • Maintains adequate supplies at the facility.
  • Balances and troubleshoots ATM/debit card concerns.
  • Maintains proper teller and vault cash levels, including ordering coin and currency.
  • Ensures excellent customer service skills are practiced by all the teller staff members.
  • Meets with staff regarding branch security and safety issues.
  • Facilitates meetings to disseminate operational information.
Assistant Manager, 12/2007 - 03/2014
Planet Fitness Lawrence, NY,
  • Responsible for customer’s service relations, taking accurate orders and giving quotes on orders, billing job and inventory control.
  • Operates heavy volume copying digital machines, helps in the self- service area as the need arrives, transmitting the payroll at the end of each pay period, handling the cash register and reconciliation of accounts.
  • Supervise 7-10 employees and manage the operation of the store at the peak hours in the evenings and weekends.
  • Responsible in merchandising of the store.
  • Scheduling hiring, training new team members and do annual performance appraisal.
  • Budgeting and control the finance of the store through the centers income statement.
Executive, 07/2006 - 11/2007
Dewolff Boberg & Associates Oklahoma City, OK,
  • Duties include receiving, processing and stocking merchandise on the shelves with the team members.
  • Making sure we have the merchandise available for the guests at any time by perform the leadership duty which includes cash handling, opening the store and performing the huddles in the morning with the team.
  • Coaching, training and performance evaluation of team members.
  • Budgeting and control inventory level of the store, making sure the store is rightly zoned to be ray for the day’s business.
  • Manage and supervise up to 20 team members in my overnight shift.
Center Manager, 10/2002 - 06/2006
Harris County Dept Of Education Houston, TX,
  • Responsible for customer’s service relations, taking accurate orders and giving quotes on orders, billing job and inventory control.
  • Operates heavy volume copying digital machines.
  • Helps in the computer service dept as the need arrives.
  • Transmitting the payroll at the end of each pay period, handling the cash register and reconciliation of accounts.
  • Supervise 10-20 employees; manage the operation of the store at the peak hours in the evenings and weekends.
  • Also responsible in merchandising of the store, scheduling Hiring, training new team members and do annual performance appraisal.
Store Manager, 10/2001 - 10/2002
Little Professor Homewood, AL,
  • Manage the entire operation of the store, supervise 8 employees make the weekly work schedule, budget and plan the sales, control the shrinkage, receive the truck of merchandise and processed them.
  • Provides great customer service and make sure I drive the sales to make my sales goal for every week.
  • Handling the cash and reconcile the accounts, prepare the payroll and sending it via the network to corporate office at the end of every week.
  • Hiring, Training and performance evaluation of the employees.
Store Manager, 02/1999 - 10/2001
Little Professor Homewood, AL,
  • Manage the operation of a high volume store, supervise 30-35 employees, budgeting and planning sales, inventory control, receiving truckload of merchandise and entered them in the system.
  • Provides excellent customer service relations, Cash handling and reconciliation of accounts, prepare the payroll, hiring, training performance evaluation of the employees.
Customer Service Manager, 11/1994 - 01/1999
Duck Creek Technologies, Inc. Rosemont, IL,
  • Duties include customer service relations, cash handling and reconciliation, scheduling of 20 - 30 cashiers, training temporary and full time cashier’s Help opened new stores in the district.
  • Assist in hiring new employees by conducting interviews and doing the background investigations.
Education and Training
Bachelors: Accounting, Expected in 06/1987
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University of Lagos - ,
GPA:
Status -
Master: International Scrum, Expected in
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Master Institute - ,
GPA:
Status -
Certified Data Privacy Solutions Engineer: Information Systems Audit and: , Expected in 03/2019
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Control - ,
GPA:
Status -
Association: , Expected in 03/2021
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ISACA - ,
GPA:
Status -

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Resume Overview

School Attended

  • University of Lagos
  • Master Institute
  • Control
  • ISACA

Job Titles Held:

  • Relationship Banker
  • Assistant Branch Manager
  • Assistant Manager
  • Executive
  • Center Manager
  • Store Manager
  • Store Manager
  • Customer Service Manager

Degrees

  • Bachelors
  • Master
  • Certified Data Privacy Solutions Engineer: Information Systems Audit and
  • Association

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