Dedicated and empathetic Healthcare Administrator offering 16 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Charts
Customer Service
Fax
Insurance
Office
Nursing
Phone
Medical records management
Regulatory compliance
Medication administration
Charting expertise
Grooming and bathing assistance
Documentation procedures expert
Catheter change and preparation
Inventory and supply management
Wound care and irrigation
Professional bedside manner
Advanced anatomy knowledge
Patient feeding
Patient toileting
Venipuncture and phlebotomy
Understands medical procedures
Proper sterilization techniques
Patient skin and nail care
HIPAA compliance
Communicating with patient families
Sterile technique
Conflict resolution abilities
Patient-handling equipment
Medical terminology
Stocking supplies
Data entry
Certified in Basic Life Support (BLS)
Foley catheters
Vital sign monitors
IDX appointment scheduling
Quick problem solver
Team management and supervision
Calm and level-headed under duress
Specimens collection and processing
Preparing specimens and samples
CPR
Experience
03/2019 to Current
Registered Medical AssistantSouthern Health Partners – Saint George, SC,
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Administered rapid tests such as urinalysis and urine cultures to help clinical staff assess conditions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assisted back office patient processes to reduce customer wait time by approximately 75%.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Kept facility stocked with necessary supplies, equipment and instruments.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Assessed, documented and monitored vital signs for more than 40 patients per day.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Prepared prescription refill requests on behalf of physician to prevent lags.
Contacted pharmacies to submit and refill patients' prescriptions.
Printed and filed examination data records according to HIPAA patient standards.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Assisted physicians by preparing patients for procedures, including urodynamics, cystoscopys, SANS, IUD placement & removal, endometrial biopsies, and colposcopies, pessary fittings, bladder scans, prostate biopsies, injections, instillations
Epic Superuser
Trainer of externship graduates and new hires
12/2017 to 04/2018
Registered Medical AssistantSouthern Health Partners – Sanford, NC,
Collected copayments
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Kept facility stocked with necessary supplies, equipment and instruments.
04/2016 to 11/2017
Medical AssistantMetro Family Physicians – San Diego, CA,
Check patients in for appointments, schedule appointments, fill out FMLA paperwork and have doctors sign, assist with referrals.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Kept facility stocked with necessary supplies, equipment and instruments.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Printed and filed examination data records according to HIPAA patient standards.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Assisted physicians by preparing patients for procedures, including Infusion therapy.
01/2012 to 07/2014
Medical Support AssistantSalt River Pima Maricopa Indian Community – Scottsdale, AZ,
Checked patient's in for appointments
Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
Collected patient healthcare data, including vital signs, weight, chief complaints and pain assessment.
Communicated pertinent information and potential problems to physicians and nurses.
Verified accurate patient demographic and insurance information to enter into electronic medical system.
Answered telephone calls, recording accurate messages and relaying to designated staff.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Kept facility stocked with necessary supplies, equipment and instruments.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Printed and filed examination data records according to HIPAA patient standards.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Batch-scanned and indexed patient charts to improve data availability while maintaining security.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Followed all principles of asepsis and infection control to meet patient safety guidelines.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education and Training
Expected in 02/2005
GED: Hart Vocational School - Mexico, MO, GPA:
Expected in 05/2018
Associate of Science: Medical Assisting St Louis College Of Health Careers - St Louis, GPA:
Expected in 02/2021
Bachelor of Science: Healthcare Administration St Louis College Of Health Careers - St Louis, GPA:
Accomplishments
Recognized for outstanding customer service.
Consistently received 100% rate of patient satisfaction.
Consistently maintained high customer satisfaction ratings.
Trained new staff on EPIC and IDX, rooming, vital signs, reconciliation, customer service, sterilization of speculums, autoclave procedures, stocking, right faxes, medication refills, instrument packaging, and documentation.
Certifications
Certified Nursing Assistant
Registered Medical Assistant
Certified Medication Aide
Healthcare Administrator
CPR
Activities and Honors
Received the Customer Service Award for the month of Aug 2014.
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