LiveCareer-Resume

registered medical assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Knowledgeable and dedicated customer service professional with extensive experience in both Medical and Customer Service Retail industry. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Skills
  • Social Perceptiveness
  • Operating EKG Equipment
  • Transcription and Dictation
  • Clinical and Operational Judgement
  • Computer Proficiency and Microsoft Office
  • Customer Accounts Management
  • Store Policies and Procedures
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Problem Anticipation and Resolution
Work History
Registered Medical Assistant, 06/2018 - 03/2020
Atrium Health Asheville, NC,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Customer Service Agent, 11/2016 - 05/2018
Homewood Flossmoor Park District Flossmoor, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Store Manager, 03/2015 - 01/2017
Verizon Communications Madison, MS,
  • Managed store organization, maintenance and purchasing functions.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
Registered Medical Assistant, 08/2010 - 06/2015
Atrium Health Bennettsville, SC,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and administered medications to alleviate patient symptoms.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Education
Medical Assistant: , Expected in 08/2010
-
Pima Medical Institute - Mesa, AZ,
GPA:
Status -
High School Diploma: , Expected in 05/2005
-
Tempe High School - Tempe, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Pima Medical Institute
  • Tempe High School

Job Titles Held:

  • Registered Medical Assistant
  • Customer Service Agent
  • Retail Store Manager
  • Registered Medical Assistant

Degrees

  • Medical Assistant
  • High School Diploma

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