Detail-oriented and knowledgeable Registered Medical/Administrative Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Medical Office Assistant with 20 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology.
Skills
Privacy and confidentiality
Monitoring patient progress
EMR / EHR
Completing insurance forms
HIPAA Compliance
Appointment Setting
Patient-focused care
Payment collection
Compassionate caregiver
CPR
Knowledge of EKG rhythm interpretation
Medical office administration
Insurance claims
Diagnostic equipment expertise
Patient Care
Venipuncture
Insurance Knowledge
Patient Scheduling
Emergency procedures understanding
Electronic health records
Assisting with physical exams
Medical billing and coding
Work History
05/2019 to Current
Registered Medical AssistantSouthern Health Partners – Nicholasville, KY,
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected and documented patient medical information such as blood pressure and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Implemented care and efficiency improvements to support and enhance office operations.
Oriented and trained new staff on proper procedures and policies.
Obtained client medical history, including medication information, symptoms and allergies.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Completed clinical procedures and gathered patient data for interpretation by physician.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled and accompanied clients to medical appointments.
08/2018 to 05/2019
Front Desk Receptionist/Administrative AssistantPepsico – Suffolk, VA,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone or postal mail.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Kept reception area clean and neat to give visitors positive first impression.
11/2015 to 05/2018
Administrative Assistant/Regisered Medical AssistantBanner Health Care/Internal Medicine – City, STATE,
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Completed a daily list of insurance verifications for scheduled appointments.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Welcomed guests and clients in an upbeat and friendly manner.
Responded to telephone inquiries from clients, vendors and the public.
Dispersed incoming mail to correct recipients throughout the office.
Supervised 2 office staff members in daily tasks and performance.
Managed incoming and outgoing calls for busy medical office.
Checked paper charts for accuracy and added to EMR profiles.
Handled and processed confidential patient information.
Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
Received and distributed faxes and mail in a timely manner.
Delegated duties for a team of 2 office staff.
Increased customer satisfaction by greeting visitors promptly and professionally.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Coached new employees on administrative procedures, company policies and performance standards.
07/2010 to 11/2015
Lead Registered Medical AssistantGrand Canyon Family Medicine – City, STATE,
Recorded patient’s medical history, vital statistics and test results in medical records.
Jumped in to fill gaps for on call rotation when necessary.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Performed lab tests and communicated results.
Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Utilized strong assessment skills to determine necessary patient care.
Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
Educated patients about their treatments.
Skillfully performed suture removals for patients of all ages.
Ensured HIPAA compliance.
Maintained patient privacy and confidential patient information.
Assisted patients with multiple chronic diagnoses, including COPD and asthma.
Provided necessary health education training for patients.
Assisted Management with interview process for potential new employees.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Expected in 08/2001
Vocational in Medical Assistant: Pima Medical Institute - Mesa, Arizona, GPA:
Certifications
Registered Medical Assistant (RMA) August 2001 to Present
American Medical Technologists RMA Certification Member
Basic Life Support (BLS) February 2020 to February 2022 through
American Heart Association
Nationally Registered Certified Medical Assistant (NRCMA) Groups
United Service Organizations (USO) August 2016 to Present
Volunteer Special Olympics Arizona May 2000 to Present
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Pima Medical Institute
Job Titles Held:
Registered Medical Assistant
Front Desk Receptionist/Administrative Assistant
Administrative Assistant/Regisered Medical Assistant
