Versatile Registered Medical Assistant with 8 years of experience in medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, patient care, phlebotomy experience and EKG experience. Efficiently schedules appointments and records patient insurance information.
• Manage incoming calls, faxes and ePAs related to pharmacy prior authorizations. Refers cases requiring clinical review to a Pharmacist or Medical Director.
• Responsible for the identification and data entry of pharmacy prior authorization requests. Analyzes problems and provides information/solutions.
• Conducts clinical screening process.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
•Throughly documents inquiry outcomes for accurate tracking and analysis. •Follow HIPPA guidelines and confidentiality.
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