Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Work flow planning
  • Project development and life cycle
  • Budgeting and forecasting
  • Risk analysis and management
  • Inbound and Outbound Calling
  • Administrative support
  • Multi-line phone talent
  • Route dispatch
  • Medical terminology knowledge
  • Money handling abilities
Work History
Regional Operations Supervisor, 02/2019 - 04/2020
Eatstreet Plainfield, WI,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Partnered with vendors and suppliers to effectively manage and budget for over $10,000 in inventory.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4-member management team with related direct reports.
  • Boosted team performance with enhanced employee evaluation processes.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Assistant Mall Manager, 09/2017 - 01/2019
Quest Diagnostics Incorporated Lancaster, PA,
  • Drafted one week time sheets for 16 executives and employees.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including managers and clients.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Driver, Warehouse Orders, 02/2013 - 10/2015
A-1 Courier City, STATE,
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Delivered goods and products to customer on time and in excellent condition.
  • Checked in with dispatch service and updated with current location.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
Line Supervisor, 01/2011 - 04/2013
Spentech Inc. City, STATE,
  • Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Assigned appropriate manufacturing supervisor, assembler and operator duties.
  • Worked with quality manager to achieve proper segregation and recycling of all wash and rework.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Researched and tested new materials for production.
  • Led quality control initiatives to reduce downtime and boost profits.
High School Diploma: , Expected in 06/1998
Highland Springs High School - Highland Springs, VA
No Degree: Criminal Justice, Expected in
J Sargent Reynolds - Henrico Va,
No Degree: Medical Billing And Coding, Expected in
John Tyler Community College - Chester, VA

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School Attended

  • Highland Springs High School
  • J Sargent Reynolds
  • John Tyler Community College

Job Titles Held:

  • Regional Operations Supervisor
  • Assistant Mall Manager
  • Driver, Warehouse Orders
  • Line Supervisor


  • High School Diploma
  • No Degree
  • No Degree

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