Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

15 years of experience in the electrical distribution industry, with 5 years in a supervisory capacity. A seasoned journeyman with an in-depth knowledge of the utilities distribution grid. High acumen for building overhead, underground maintenance, substations and metering. Strong communication skills with the ability to train and lead others under my supervision. Record of continued education with a developed skill set to understand new technologies that will make the electrical grid more efficient and sustainable for the future.


· Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

· Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

· Knowledge of principles and processes for providing customer service

· Knowledge of principles of electricity, safety practices and codes

· Knowledge of electric power industry construction standards

· Knowledge of voltage testing equipment

· Skilled in monitoring and managing performance

· Skilled in establishing and communicating performance expectations and metrics

· Skilled in time management

· Skilled in prioritizing and managing changing priorities

· Skilled in anticipating, identifying, analyzing and resolving conflict and problems

· Ability to teach employees to set up and disseminate information from various types of voltage testing equipment

· Ability to train and teach employees the art of troubleshooting and the safe, timely manner of power restoration; including substation, distribution lines and residential lines

· Ability to communicate effectively verbally and in writing

· Ability to listen and understand information verbally and in writing

  • Knowledgeable in construction safety Interpersonal skills
  • Fall Protection Plan (FPP)
  • Strong interpersonal skills Leadership
  • Project scheduling
  • Quality inspection
  • OSHA regulations
  • Working knowledge of engineering
  • CPR Certified
  • First Aid Certified
  • Leadership
  • Payroll
Work History
09/2017 to Current
Regional Operations Supervisor Pedernales Electric Cooperative Inc. City, STATE,

· Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

· Implement corporate and departmental policies, procedures and service standards in conjunction with management

· Discuss job performance problems with employees to identify causes and issues and work to resolve problems

· Teach and instruct employees in job duties and company policies or arrange for training to be provided

· Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

· Recruit, instruct and supervise subordinates

· Interpret and communicate work procedures and company policies to staff

Train others in metering theory and applications

· Develop systems with provisions for continuity of operations during any disaster recovery or other

emergency situations

· Maintain the accuracy and communication of all commercial and residential revenue meters

· Test equipment to ensure proper calibration and functioning

· Attend metering seminars and conferences

· Design and document complex metering schemes

· Use CIS to keep meter history and account data accurate

· Maintain CT/PT meter database

· Order meters for all applications within the company

· Resolve customer complaints and answer customers' questions regarding department management policies and procedures

· Responsible for construction and maintenance of overhead and underground lines

· Maintain construction standards and acceptable specifications

· Lead and/or monitor job briefings and tail board meetings

· Approve purchasing invoices, work orders and focus on efficiency and cost controls

· Maintain a safe and reliable system for members and the general public

· Maintain and promote a safe work environment for employees

· Participate in emergency restoration and call-out duty

· Update the UC mapping system

· Participate in the process for damage claims

· Recommend and approve purchases and invoices

· Resolve customer complaints and answer customers' questions regarding department management policies and procedures

· Interpret and communicate work procedures and company policies to staff

· Develop and review operating procedures

· Develop and manage department budget

· Establish work priorities and activities

· Recommend promotions, transfers, hires and other disciplinary action

· Establish metrics and prepare monthly reports

· Coordinate activities with other departments

· Conduct and participate in safety meetings

· Maintain the security of confidential information

· Stay abreast of advances in technology

07/2007 to 09/2017
Jouneyworker Pedernales Electric Cooperative Inc. City, STATE,
  • Pedernales Electric Coop - 1810 FM 150 West
  • Lead lineman in service department, in this position I coordinate work for other servicemen by assigning daily work to perform out in the field, included with that I also assist with customer complaints and damage claims involving (damage to a members equipment/property) included would be assisting and leading Service Contractors (guiding them with service, customer and computer issues)
  • Included I also work closely with the Construction Manager (taking service construction jobs laid out to upgrade transformers and service wire out in the field)
  • My job title is also consisted of working with other departments as well, such as Engineering, with that I am entitled to report to the Engineering Department to make appointments with contractors, construction builders and to also check on street lights
  • Another major duty is Call Out (reporting to members power outages or trouble call after hours)
11/2015 to 03/2016
Construction Service Supervisor/Interim Pedernales Electric Cooperative Inc. City, STATE,
  • In this, I'm currently committed to following through with duties that include overseeing seven employees
  • With that I answer to service men's issues, approving daily payroll time, vacation and sick time, dealing with employee issues and concerns, not only am I over service men but also contractors, which include issuing pre-pushed service wire work, and maintaining the spread sheet of completed pre-pushed service wire work
  • Another major lead is working closely with my Construction Manager (assisting with contractors issues, and inspecting contractors work after completion, phase ranging for contractors, ex
  • To get correct phasing)
  • In this role I am responsible for making sure my employees follow through with safety rules and procedures to avoid any injuries or accidents

Department of Labor Journey Worker Certification

NRECA Supervisory, Management & Leadership Certificate

Basic Supervision Certification

Southwest Electric Safety Exchange Conference Representative

First Aid and CPR Certified

TEEX Fourth Year DOL Electric Line Worker Apprenticeship Training Certificate
Underground Electrical Troubleshooting Certificate
Hot Line Rubber Gloving one and two Certificate
Trouble shooting and Line Complaint
Three phase Transformer

Expected in 1998
High School Diploma:
Pflugerville High School - ,

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School Attended

  • Pflugerville High School

Job Titles Held:

  • Regional Operations Supervisor
  • Jouneyworker
  • Construction Service Supervisor/Interim


  • High School Diploma

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