Regional Operations Supervisor resume example

· Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

· Implement corporate and departmental policies, procedures and service standards in conjunction with management

· Discuss job performance problems with employees to identify causes and issues and work to resolve problems

· Teach and instruct employees in job duties and company policies or arrange for training to be provided

· Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

· Recruit, instruct and supervise subordinates

· Interpret and communicate work procedures and company policies to staff

Train others in metering theory and applications

· Develop systems with provisions for continuity of operations during any disaster recovery or other

emergency situations

· Maintain the accuracy and communication of all commercial and residential revenue meters

· Test equipment to ensure proper calibration and functioning

· Attend metering seminars and conferences

· Design and document complex metering schemes

· Use CIS to keep meter history and account data accurate

· Maintain CT/PT meter database

· Order meters for all applications within the company

· Resolve customer complaints and answer customers' questions regarding department management policies and procedures

· Responsible for construction and maintenance of overhead and underground lines

· Maintain construction standards and acceptable specifications

· Lead and/or monitor job briefings and tail board meetings

· Approve purchasing invoices, work orders and focus on efficiency and cost controls

· Maintain a safe and reliable system for members and the general public

· Maintain and promote a safe work environment for employees

· Participate in emergency restoration and call-out duty

· Update the UC mapping system

· Participate in the process for damage claims

· Recommend and approve purchases and invoices

· Resolve customer complaints and answer customers' questions regarding department management policies and procedures

· Interpret and communicate work procedures and company policies to staff

· Develop and review operating procedures

· Develop and manage department budget

· Establish work priorities and activities

· Recommend promotions, transfers, hires and other disciplinary action

· Establish metrics and prepare monthly reports

· Coordinate activities with other departments

· Conduct and participate in safety meetings

· Maintain the security of confidential information

· Stay abreast of advances in technology