I am a service-oriented Patient/Client/Sales Representative with distinguished knowledge of optical, laboratory, and clinical expertise. I am adept at scheduling and medical billing with talent for collaboration and eye for detail. I'm an enthusiastic service professional with expertise in communication, organization, and solutions as well. I'm driven to provide superior quality customer service and patient care. I am highly trained and certified in a medical administrative setting with 7+ years in patient services. I am stellar with directing visitors and callers, documenting patient details, and updating EHR, Athena health, EMR, Revolution, and financial systems. I am beyond dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. I meet the needs for scheduling and database management functions for streamlined communication and reduced correspondence backlogs, as well. Most importantly, I will always prioritize identifying client needs and concerns to improve engagement strategies and overall service.
I've attended the Optometry Association of Louisiana conference in the years of 2018 and 2019. By attending that conference, I received greater knowledge with optical and laboratory expertise.
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