(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a service-oriented Patient/Client/Sales representative with distinguished knowledge of optical, laboratory, clinical, and surgery scheduling expertise. I am adept at scheduling and medical billing with talent for collaboration and eye for detail. I'm an enthusiastic service professional with expertise in communication, organization, and solutions as well. I'm driven to provide superior quality customer service and patient care. I am highly trained and certified in a medical administrative setting with 7+ years in patient services. I am stellar with directing visitors and callers, documenting patient details, and updating EHR, Athena health, EMR, Revolution, and financial systems. I am beyond dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. I meet the needs for scheduling and database management functions for streamlined communication and reduced correspondence backlogs, as well. Most importantly, I will always prioritize identifying client needs and concerns to improve engagement strategies and overall service. I am ready to bring 8 years of my relevant work experience to your team.

  • Account servicing
  • Merchandising expertise
  • Sales expertise
  • Account development
  • Customer relations
  • Staff training
  • Systems and software programs
  • Acquiring clients
  • Customer service
  • Service agreements
  • Strategic planning
  • Lead prospecting
  • Scheduling understanding
  • Network development
  • Insurance verifying
  • Chart pulling
  • Patient greeting
  • Document filing
  • Appointment scheduling
  • Confidentiality
  • Data entry
  • Medical insurance
  • Analytical thinking
  • Strategic decision-making
  • Planning and development
  • HIPAA Compliance
  • Patient Assistance
  • Insurance Knowledge
  • Patient Information Verification
  • Patient Information Collection
  • Patient Checkout Procedures
  • Payment Collection
  • Spreadsheets
  • Office Supply Ordering
  • Medical Records Maintenance
  • Billing Inquiries
  • Patient Contact
  • Advising Patents
  • Medical Report Preparation
  • Problem Solving
  • Organization and Time Management
  • Taking Client Histories
  • Verbal and Written Communication
  • Appointment Scheduling
  • Medical Charting
  • Critical Thinking
  • Office Coordination
  • CPT Coding
  • Calendar and Appointment Management
  • Payment Scheduling and Collection
  • Scheduling Tests and Procedures
  • Outpatient Procedures
  • Patient Eligibility Requirements
  • Referral Verification
  • Payment Plan Options
  • Data Entry
  • Patient Billing
  • Insurance Forms
  • Pharmacy Correspondence
  • Patient Referral
Baton Rouge Community College Baton Rouge, LA Expected in Associate of Science : - GPA :
West St. Mary High School Baldwin, LA Expected in 05/2012 High School Diploma : - GPA :

I've attended the Optometry Association of Louisiana conference in the years of 2018 and 2019. By attending that conference, I received greater knowledge with optical and laboratory expertise.

Work History
Carle Foundation Hospital - Medical Office Specialist /Surgery Scheduler
Mattoon, IL, 08/2021 - Current
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Scheduled surgeries for vascular surgeons and booked operating rooms.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Registered and verified patient records before triage with most up-to-date information.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Collaborated with assistants and doctors to prepare for clinical days
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Contacted hospitals to confirm date and times for surgeries
  • Educated patients about surgeries and provided treatment plan documentation.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
Ardent Health Services - Receptionist, Medical Assistant, Office Manager
Henderson, TX, 08/2019 - Present
  • Answered central telephone system and directed calls accordingly.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Confirmed appointments, communicated with clients and updated client records.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Developed standard operating procedures for all administrative employees.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ordered and prepared reagents and supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Obtained all prescribed laboratory testing.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Managed office operations while scheduling appointments for department managers.
  • Received and routed business correspondence to correct departments and staff members.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Select Express & Logistics - Patient Service Representative
Saratoga Springs, NY, 04/2017 - 08/2019
  • Prepared work orders outlining all specifications for new lenses and frames
  • Completed facial measurements such as temple length, bridge size and vertex distance
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
  • Helped clients try on and select new frames and recommended lens options to meet specific needs
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupil distances and temple length
  • Measured and recorded visual acuity and color vision testing
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
  • Developed team communications and information for OAL meetings
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Collected multiple forms of payments from clients and updated account balances
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Scheduled office meetings and client appointments for team of lab technicians and opticians
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas
  • Scheduled patient appointment and procedures with Revolution EHR
  • Documented and managed patient information using Revolution EHR
RADIO SHACK - Patient Care Assistant
City, STATE, 03/2015 - 05/2017
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Completed documentation of care, hospital actions and patient activities.
  • Connected patients with available community and charitable resources.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Facilitated communication between all hospital departments.
  • Gathered medical information including weight and height measurements and vital signs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Company Name - Customer Service Representative
City, State, 09/2012 - 02/2015
  • Responded to customer requests for products, services and company information
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Educated customers on promotions to enhance sales
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns

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Resume Overview

School Attended

  • Baton Rouge Community College
  • West St. Mary High School

Job Titles Held:

  • Medical Office Specialist /Surgery Scheduler
  • Receptionist, Medical Assistant, Office Manager
  • Patient Service Representative
  • Patient Care Assistant
  • Customer Service Representative


  • Associate of Science
  • High School Diploma

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