I am a service-oriented Patient/Client/Sales representative with distinguished knowledge of optical, laboratory, clinical, and surgery scheduling expertise. I am adept at scheduling and medical billing with talent for collaboration and eye for detail. I'm an enthusiastic service professional with expertise in communication, organization, and solutions as well. I'm driven to provide superior quality customer service and patient care. I am highly trained and certified in a medical administrative setting with 7+ years in patient services. I am stellar with directing visitors and callers, documenting patient details, and updating EHR, Athena health, EMR, Revolution, and financial systems. I am beyond dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. I meet the needs for scheduling and database management functions for streamlined communication and reduced correspondence backlogs, as well. Most importantly, I will always prioritize identifying client needs and concerns to improve engagement strategies and overall service. I am ready to bring 8 years of my relevant work experience to your team.
Skills
Account servicing
Merchandising expertise
Sales expertise
Account development
Customer relations
Staff training
Systems and software programs
Acquiring clients
Customer service
Service agreements
Strategic planning
Lead prospecting
Scheduling understanding
Network development
Insurance verifying
Chart pulling
Patient greeting
Document filing
Appointment scheduling
Confidentiality
Data entry
Medical insurance
Analytical thinking
Strategic decision-making
Planning and development
HIPAA Compliance
Patient Assistance
Insurance Knowledge
Patient Information Verification
Patient Information Collection
Patient Checkout Procedures
Payment Collection
Spreadsheets
Office Supply Ordering
Medical Records Maintenance
Billing Inquiries
Patient Contact
Advising Patents
Medical Report Preparation
Problem Solving
Organization and Time Management
Taking Client Histories
Verbal and Written Communication
Appointment Scheduling
Medical Charting
Critical Thinking
Office Coordination
CPT Coding
Calendar and Appointment Management
Payment Scheduling and Collection
Scheduling Tests and Procedures
Outpatient Procedures
Patient Eligibility Requirements
Referral Verification
Payment Plan Options
Data Entry
Patient Billing
Insurance Forms
Pharmacy Correspondence
Patient Referral
Education
Baton Rouge Community CollegeBaton Rouge, LAExpected in – –Associate of Science: - GPA:
West St. Mary High SchoolBaldwin, LAExpected in 05/2012 – –High School Diploma: - GPA:
Certifications
I've attended the Optometry Association of Louisiana conference in the years of 2018 and 2019. By attending that conference, I received greater knowledge with optical and laboratory expertise.
Work History
Carle Foundation Hospital - Medical Office Specialist /Surgery Scheduler Mattoon, IL, 08/2021 - Current
Entered procedure codes and diagnosis codes into medical billing software.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Scheduled surgeries for vascular surgeons and booked operating rooms.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Improved timely payment of bills by developing flexible payment plans for patients.
Received, recorded and filed medical payments by check, cash and credit card.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Obtained payments from patients and scanned identification and insurance cards.
Registered and verified patient records before triage with most up-to-date information.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Collaborated with assistants and doctors to prepare for clinical days
Organized and maintained patient chart filing system to promote quick data finding for staff.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Contacted hospitals to confirm date and times for surgeries
Educated patients about surgeries and provided treatment plan documentation.
Reviewed medical histories and current information to provide accurate information to surgeons.
Ardent Health Services - Receptionist, Medical Assistant, Office Manager Henderson, TX, 08/2019 - Present
Answered central telephone system and directed calls accordingly.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Managed multiple tasks and met time-sensitive deadlines.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Confirmed appointments, communicated with clients and updated client records.
Supported various administrative duties by proofreading, transcribing and invoicing.
Developed standard operating procedures for all administrative employees.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Ordered and prepared reagents and supplies.
Provided clerical support to company employees by copying, faxing and filing documents.
Prepared meeting materials and took clear notes to distribute to stakeholders.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Called and faxed pharmacies to submit prescriptions and refills.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coached new hires on company processes while managing employees to achieve maximum production.
Obtained all prescribed laboratory testing.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, including medication information, symptoms and allergies.
Managed office operations while scheduling appointments for department managers.
Received and routed business correspondence to correct departments and staff members.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Verified appropriate lab couriers picked up collected lab specimens.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Documented vital signs and health history for patients in clinic and hospital environments.
Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Select Express & Logistics - Patient Service Representative Saratoga Springs, NY, 04/2017 - 08/2019
Prepared work orders outlining all specifications for new lenses and frames
Completed facial measurements such as temple length, bridge size and vertex distance
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
Helped clients try on and select new frames and recommended lens options to meet specific needs
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
Adjusted and repaired new and previously purchased frames to satisfy customer demands
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
Completed specialized test, including field of vision, OCTs and pachymetry evaluations
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupil distances and temple length
Measured and recorded visual acuity and color vision testing
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
Developed team communications and information for OAL meetings
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Collected multiple forms of payments from clients and updated account balances
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Scheduled office meetings and client appointments for team of lab technicians and opticians
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas
Scheduled patient appointment and procedures with Revolution EHR
Documented and managed patient information using Revolution EHR
RADIO SHACK - Patient Care Assistant City, STATE, 03/2015 - 05/2017
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Completed documentation of care, hospital actions and patient activities.
Connected patients with available community and charitable resources.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Facilitated communication between all hospital departments.
Gathered medical information including weight and height measurements and vital signs.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Company Name - Customer Service Representative City, State, 09/2012 - 02/2015
Responded to customer requests for products, services and company information
Communicated with vendors regarding back order availability, future inventory and special orders
Consulted with outside parties to resolve discrepancies and create effective solutions
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Educated customers on promotions to enhance sales
Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
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