I am an experienced friendly Sales Supervisor/Administrative Assistant/Customer service agent professional with strong leadership and relationship-building skills. I have an eye for details. I'm talented in sales, communication, connections and customer service. I handled all Medicare, Eye med, Humana Aetna billing for my patients. I called insurance companies to update information and file claims. I consistently maintain a positive attitude and enjoy helping people. I accurately record, remember, and verbally communicate detailed information. I am familiar with Microsoft Office programs. I did recruiting for the company and did the hiring for sales positions. * Ambitious and Experienced Sales Supervisor & Administrative Assistant * Excellent at juggling multiple tasks and working under pressure * Broad industry experience includes: Healthcare Finance Insurance Legal Customer Service. I started my career as a Lab Tech and manufactured prescription lenses. I crossed trained on the retail floor and worked my way up into a Sales Supervisor position within 6 months. I spent 6 years as a supervisor. I took training classes that Lens crafters offered to improve my skills in sales. I traveled to different Lens crafters to give feed back to management on what their employees opportunities are and showed each associate what I did differently to help their sales growth.
Highlights
Eye net and Accufit system at Lens crafters. Also used Microsoft word, Excel, Cloud, AS400, Excel Spreadsheet, OneNote Document, Power Point, and Document. I used SGX Generator, Coating system, 108 Generator, Polishers, Blocking system, Spartan Edger.
Accomplishments
•Earned consistent commendations for excellent customer service. Regularly singled out on comment cards for "going above and beyond expectations" and "providing outstanding service and attention to patients."
•Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
•Increased Sales by 105,000 over a three month period in a low volume store and was on the President's Club multiple times.
Experience
Receptionist, Data Entry Specialist, OptTech and Administrative Assistant, 01/2006 - 01/2009 Doctor Christman And Associates – City, STATE,
Computed, recorded, and proofread data, records and reports.
Reviewed files, records and other documents to obtain information and respond to requests.
Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
Handled all customer related issues by contacting the patient/customer to solve any issues they may have had.
I Did Payroll on a weekly basis in the eye net system.
I created schedules a month in advanced for the employees.
I went to local colleges to recruit and speak to people about joining the company.
I scheduled the interviews and interviewed the candidates that came in.
Training Ansi Standards Sales Leadership Inventory Handling Deposits Recording Deposits and Cash Drawer Payroll Entry and sign off Setting Daily, Weekly, Monthly and yearly goals Quality and Adjusting Inspections Accomplishments Increased sales by 105,000 over a three month period.
Awarded company achievement award for 100% customer satisfaction Trained staff on selling skills, communication skills and connection skills I Achieved status as one of the top performers at one of the lowest volume stores in sales in the region.
I received Presidents club honor for two years in a row.
I answered phones for a busy Doctor's office.
I transferred phone calls to appropriate line.
I maintained the flow of patient's coming in for an exam.
I prepared each patient to see the Doctor by getting their visual field and checking their pressure.
I filed patient's insurance co pays.
I completed all data entry and bookkeeping for the Doctor's office which included patient's information and all diagnosis.
I transferred all the Doctor's patients records from paper file to computer system.
I scheduled all Appointments for patient's eye exams.
Cancelled and rescheduled appointments.
Maintained receipt book for patients that were seen on a daily basis.
I maintained book log for deposits and co pays.
On a daily basis I had to calculate the money that came in from co-pays and deposited the money.
I calculated what the insurance was to pay and submitted insurance claims to the insurance company to receive payment.
I resolved customer payment discrepancies.
I Took payments for co pays.
I Posted customer payments, including cash, check and credit card payments.
Lab Technician! Administrative Assistant, 01/2002 - 04/2004 Slabs Plus – City, STATE,
I started in the mailroom and shipped all lenses to appropriate company.
Documenting where the lenses were going and calling companies to update them on status.
I was in that position for 4 months and was promoted to Data Entry clerk.
I Kept track of all payments coming from the different accounts.
I handled all incoming and outgoing mail.
I answered all calls and made outgoing calls to give update on production.
I ordered all supplies for the office.
I did all date entry for our accounts.
On a daily basis I had to input what each account owes and what has been paid and what lenses they need and ordered.
After a year I was promoted to a Lab Tecnician.
Where I learned how to make specialty prescription lenses.
I Manufactured Slab off lenses from start to finish.
I inspected all lenses before they were shipped out to different companies.
I filled all account paperwork.
I called accounts to give status on orders.
I handled all incoming and outgoing mail.
I was involved with in person and over the phone conference calls.
I monitored and ordered all supplies.
I screened all phones calls for management.
Work Experience
I use Express Design Wizards to create designs. I remove overlapping in the design. I turn each design into an embroidery and digitized the design.
I take each design and send it to an embroidery machine to make sure every stitch connects to each other. I create multiple designs for each disc and
Design a template for the front of the CD and CD case.
Lens Crafters Tampa, FL April 2004-October 2013: , Expected in Current - Sew Unique Boutique - Tampa, FL GPA: Software That I use: Husqvarna Viking, 5D Professional Embroidery System, Microsoft Word, 5D Organizer, Express Design Wizards,
5D Cross Stitch, 5D Stitch Editor, 5D Design Creator, 5D Family Tree, 5D Design Aligner, 5D Portrait Stitch, 5D Font Digitizing
Accounting Fundamentals, Certificate
EXPERIENCE
Embroidery Designer: Accounting, Expected in 2014 - Hillsborough Community College - Tampa, FL GPA:
Associate's Degree: Optical, Expected in 2012 - Hillsborough Community College - Tampa, FL GPA:
Allied Business, online
Real Estate, pending
Skills
Accounting, AS400, bookkeeping, book, CD, communication skills, credit, clients, customer satisfaction, Data Entry, diagnosis, Editor, insurance, Inventory, Leadership, Excel, mail, money, office, Power Point, Microsoft Word, Organizer, Payroll, progress, Quality, Express, Recording, selling, Sales, Spreadsheet, phones, phone
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Personalization
Target Job
Resume Overview
School Attended
Sew Unique Boutique
Hillsborough Community College
Hillsborough Community College
Job Titles Held:
Receptionist, Data Entry Specialist, OptTech and Administrative Assistant
Lab Technician! Administrative Assistant
Degrees
I use Express Design Wizards to create designs. I remove overlapping in the design. I turn each design into an embroidery and digitized the design.
I take each design and send it to an embroidery machine to make sure every stitch connects to each other. I create multiple designs for each disc and
Design a template for the front of the CD and CD case.
Lens Crafters Tampa, FL April 2004-October 2013
