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Receiving Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly organized Receiving Specialist with dedication to promoting productivity. Highly familiar with professional shipment processes with 6 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
Skills
  • Workplace safety enforcement
  • Order fulfillment
  • Recordkeeping strengths
  • Shipping and receiving
  • Team Management
  • Problem Resolution
  • Communications
  • Business Operations Customer Service
  • MS Office
  • Quality Control
  • Data Entry
  • Training development aptitude
  • Creative problem solving
  • Computer skills
  • Multitasking skills
  • Business Operations, Receiving
  • Creative problem solving, Research
  • Clients, Safety
  • Customer satisfaction, Sales
  • Customer Service, Shipping
  • Customer care, Staffing
  • Customer support, Supervision
  • Data Entry, Team Management
  • Delivery, Technical writing
  • Driving, Telephone
  • Fast, Phone
  • Faxes, Training development
  • Financial, Troubleshooting
  • Inventory management
  • Inventory
  • Managing
  • Materials
  • MS Office
  • Multitasking
  • Negotiation
  • Packaging
  • Problem Resolution
  • Processes
  • Quality
  • Quality Control
Work History
12/2014 to Current
Receiving Specialist Abb Ltd Cleveland, OH,
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Coordinated intake of up to 200 large shipments per day.
  • Improved inventory tracking by establishing system to check-in and check-out items.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 25%.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Conducted research to address shipping errors and packaging mistakes.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
12/2014 to Current
Driver Hartung Glass Pueblo, CO,
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs Updated personal logs and business tracking documents accurately and according to schedule requirements Answered, scheduled and responded to reservation calls at specific times and locations Coordinated efficient merchandise loading and unloading to keep up with tight schedules Cleaned and maintained vehicle and assessed vehicle for damage after each shift Coordinated efficient routes to avoid delays and optimize schedules Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions Loaded and secured items in trucks to avoid damage to parcels during delivery Upheld high standards of professionalism and discretion when working with high-value clients Generated consistent referrals and repeat business by providing friendly and fast service Checked in with dispatch service and updated with current location Delivered goods and products to customer on time and in excellent condition Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk Worked directly with customers to assess quality issues, including damage and incompleteness of orders Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery Completed on-time deliveries by choosing best and most efficient routes Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules Verified over 8 daily deliveries against shipping instructions before delivering to customers Planned and adjusted optimal routes based on traffic and weather conditions, reducing distribution time by 15.
12/2014 to Current
Customer Service Representative Specialist Alliance Therapy Services Beaumont, TX,
  • Cultivated customer loyalty, promoted repeat customers and improved sales Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes Evaluated account and service histories to identify trends, using data to mitigate future issues Strategically scheduled team members to maintain optimal staffing levels for expected customer loads Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service Communicated with vendors regarding back order availability, future inventory and special orders Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Answered customer telephone calls promptly to avoid on-hold wait times Provided primary customer support to internal and external customers in fast-paced environment Responded to customer requests for products, services and company information Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations Resolved technical issues over phone with 50 customers daily.
Education
Expected in 06/2010
High School Diploma:
Maine East High School - Park Ridge, IL
GPA:
Expected in
Associate of Science:
Oakton Community College - Des Plaines, IL
GPA:
Highly organized Receiving Specialist with dedication to promoting productivity. Highly familiar with professional shipment processes with 6 years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.

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Resume Overview

School Attended
  • Maine East High School
  • Oakton Community College
Job Titles Held:
  • Receiving Specialist
  • Driver
  • Customer Service Representative Specialist
Degrees
  • High School Diploma
  • Associate of Science