receiving returns clerk resume example

Maintained up-to-date knowledge of policies regarding payments, returns and exchanges. Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. As the second shift Lead, I successfully supervised approximately 10-15 customer service representatives on a daily basis. Organized weekly sales reports for the sales department to track product success. Directly communicated with both corporate and the Direct Fulfillment department regularly to ensure customers' needs are fully satisfied and that their feedback is heard. Work diligently to provide accurate and helpful information to customer service representatives to assist in their goal and achieved 100% customer satisfaction Successfully provided all product training as well as sales techniques with agents on a consistent basis through quality monitoring. Managed the calls and emails coming in from customers in order to achieve high availability and excellent response times.

Responsible for determining through old records exactly where pipelines were located. 

Auditor State of Indiana Traveled from location to location across the state of Indiana in order to audit internal records Responsible for determining through old records exactly where pipelines were located Audited records in order to upload information into a new mobile system that allowed each field worker access to virtual pipeline location layouts.

• Sold local and long distance telephone services to companies that ranged from small in size to midsized Specialized in website sales, which included the design, domain, and the actual domain name Developed a strong customer base which included large well-known companies such as Party City Managed approximately 200 outbound calls daily in order to acquire new business.