Accomplished Assistant Manager with years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Work History
08/2019 to Current
Real Estate AssistantPoolcorp – Byron, GA,
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Developed and deployed marketing collateral to promote properties and drive sales.
Coordinated appointments to show marketed properties.
Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
Generated leads for sales and rental properties through cold calls and referrals.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Produced highly accurate internal and external letters and memoranda.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Liaised between clients and vendors and maintained effective lines of communication.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Maintained supplies inventory by checking stock and ordering new supplies as needed.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Created and implemented standard operating procedures for records handling.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Coordinated leads management with RMLS CRM software to improve 10% efficiency with prioritized prospects
09/2016 to 08/2018
Property Management and Real Estate AgentRegenative Labs – Colorado Springs, CO,
Generated leads for sales and rental properties through cold calls and referrals.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Marketed and sold property for clients by hosting open houses and advertising online and in print.
Communicated with clients to understand property needs and preferences.
Used NTREIS and other realtor databases to find properties for clients.
Reviewed market research data and changed sales plans accordingly.
Guided clients from beginning to end of home buying process in choosing right property.
Created and implemented marketing plans to drive sales.
Maintained connections with clients to encourage repeat business and referrals.
Negotiated, facilitated and managed real estate transactions.
Assisted clients in financial planning for purchase.
Showed properties to potential buyers and other brokers at open houses and by appointment.
Maintained inventories and records of sales collaterals and closings.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Advertised client properties through websites, social media and real estate guides.
Informed home buyer of sales, construction and warranty processes.
Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
Negotiated contracts on behalf of clients.
Developed and maintained relationships with clients through networking, postcards and cold calling.
Presented purchase offers to sellers for consideration.
Accompanied buyers and sellers to home inspections and appraisals.
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Liaised between buyers and sellers to provide positive experiences for both parties.
Represented buyers and sellers of developed and undeveloped properties.
Collected fees and documented payment processes for property transactions.
Sold hundreds of properties worth over $400,000 in less than 2 years.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Established and maintained systems to report and track PHAS indicators.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Distributed and followed up on tenant renewal notices.
Delivered emergency 24-hour on-call service for tenants on building issues.
Maintained current contract files as prescribed by company contract policies and procedures.
Kept meticulous records of all correspondence between management and tenants.
Communicated with landlord regarding building and tenant issues.
Prepared specifications, solicited bids and approved subcontracts for building services.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Completed final move-out walk-throughs with tenants to identify any required repairs.
Maintained constant balance and accounting of property petty cash account.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained sufficient number of units market-ready at all times.
Prepared and submitted PHAS Assessment and other funding applications.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Completed annual rent calculations using housing database software.
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Processed project change requests and performed coverage research to handle repair issues.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Responded to all Common Area Maintenance (CAM) inquiries.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
10/2015 to 04/2016
Assistant Fitness DirectorLA Fitness – City, STATE,
Managed branch operations, including sales, customer service, finances, and recordkeeping.
Resolved customer complaints to maintain high level of satisfaction.
Analyzed financial statements to identify cost control initiatives.
Set pricing strategy and discount rates.
Interviewed, hired, and developed team.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Investigated and integrated new strategies to expand business operations and grow customer base.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
06/2013 to 10/2015
Sales representativeNordstrom – City, STATE,
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Increased sales by offering advice on purchases and promoting additional products.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Issued receipts and processed refunds, credits, or exchanges.
Generated brand awareness and positive product impressions to increase sales.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Skills
Customer relations and communications
Office management
Financial budgeting and reporting
Business administration
Education
Expected in 06/2014
Bachelor of Science: Environmental Architecture Portland State University - Portland, OR GPA:
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