Real Estate Assistant resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Assistant Manager with years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Work History
08/2019 to Current
Real Estate Assistant Poolcorp Byron, GA,
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Coordinated appointments to show marketed properties.
  • Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Maintained supplies inventory by checking stock and ordering new supplies as needed.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Created and implemented standard operating procedures for records handling.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated leads management with RMLS CRM software to improve 10% efficiency with prioritized prospects
09/2016 to 08/2018
Property Management and Real Estate Agent Regenative Labs Colorado Springs, CO,
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Communicated with clients to understand property needs and preferences.
  • Used NTREIS and other realtor databases to find properties for clients.
  • Reviewed market research data and changed sales plans accordingly.
  • Guided clients from beginning to end of home buying process in choosing right property.
  • Created and implemented marketing plans to drive sales.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Assisted clients in financial planning for purchase.
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Maintained inventories and records of sales collaterals and closings.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Advertised client properties through websites, social media and real estate guides.
  • Informed home buyer of sales, construction and warranty processes.
  • Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
  • Negotiated contracts on behalf of clients.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Presented purchase offers to sellers for consideration.
  • Accompanied buyers and sellers to home inspections and appraisals.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Collected fees and documented payment processes for property transactions.
  • Sold hundreds of properties worth over $400,000 in less than 2 years.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Established and maintained systems to report and track PHAS indicators.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Distributed and followed up on tenant renewal notices.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Kept meticulous records of all correspondence between management and tenants.
  • Communicated with landlord regarding building and tenant issues.
  • Prepared specifications, solicited bids and approved subcontracts for building services.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Maintained constant balance and accounting of property petty cash account.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained sufficient number of units market-ready at all times.
  • Prepared and submitted PHAS Assessment and other funding applications.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed annual rent calculations using housing database software.
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
10/2015 to 04/2016
Assistant Fitness Director LA Fitness City, STATE,
  • Managed branch operations, including sales, customer service, finances, and recordkeeping.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Analyzed financial statements to identify cost control initiatives.
  • Set pricing strategy and discount rates.
  • Interviewed, hired, and developed team.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
06/2013 to 10/2015
Sales representative Nordstrom City, STATE,
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Generated brand awareness and positive product impressions to increase sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Customer relations and communications
  • Office management
  • Financial budgeting and reporting
  • Business administration
Expected in 06/2014
Bachelor of Science: Environmental Architecture
Portland State University - Portland, OR

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Resume Overview

School Attended

  • Portland State University

Job Titles Held:

  • Real Estate Assistant
  • Property Management and Real Estate Agent
  • Assistant Fitness Director
  • Sales representative


  • Bachelor of Science

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