real estate assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-driven and knowledgeable administrative professional systematic about handling clerical, marketing and customer-facing tasks to maximize team efficiency and bottom-line performance. Skillfully coordinate simultaneous needs with high-quality support. Seek every opportunity to bring in new business by monitoring listings, coordinating leads and organizing efficient schedules.

  • Property Management
  • Property maintenance
  • Cold calling
  • New business development
  • Issue response and resolution
  • Employee training and development
  • Records management systems
  • PC proficient
  • Invoicing and billing
  • Insurance eligibility verification
  • Billing and coding
  • Claims Adjusting
01/2017 to Current
Real Estate Assistant Poolcorp Gainesville, FL,
  • Followed up with prospects throughout sales processes to offer assistance.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Coordinated sales listings through each stage and tracked completion for broker.
  • Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
  • Maintained agent contacts database using Salesforce and Constant Contact.
  • Provided quick and accurate calculations, including percentages, commissions and discounts.
05/2008 to 12/2016
Operations Manager Supervisor Carle Foundation Hospital Mahomet, IL,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Developed win-win solutions with partners, handling issues quickly and providing high level of customer service.
  • Assigned and monitored workload for all direct reports, bolstering availability and development of talent needed to meet current and future needs.
  • Solved intricate problems specifically regarding data transmissions used for reporting in timely manner to prevent disruption or delay in monitoring.
  • Identified and resolved tactical issues relating directly to processes and initiatives.
01/2008 to 03/2016
Subsitute Teacher Bedford School District City, STATE,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Engaged students in discussions to promote interest and drive learning.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Helped students build learning and study skills to achieve educational goals.
  • Reported problem students to principal to maintain control of classroom.
  • Managed high school classrooms during teacher absences.
  • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Studied various school subjects to better understand content and assist with projects and assignments.
01/2000 to 08/2008
Owner/Manager Mortgage Broker Sunset Mortgage Company City, STATE,
  • Communicated closely with various lenders to obtain most effective loans for customers purchasing homes.
  • Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
  • Clarified all details in regards to mortgage loan process so to educate borrower.
  • Reviewed financial data, including pay stubs and credit history for borrowers to ascertain loan qualification.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Offered assistance and coaching to other mortgage brokers to help develop new business.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Presented and processed client loan documents and verified comprehension of essential language.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Assembled and managed teams for development, construction, sales and marketing initiatives.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Education and Training
Expected in 08/1978
Bachelor of Arts: Business/Social Service
Cleveland State University - Cleveland, OH
Expected in 06/2013
Master of Science: Health Adminstration
University of Phoenix - Tempe, AZ
  • Completed/have certificate Claims Adjusting

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Resume Overview

School Attended

  • Cleveland State University
  • University of Phoenix

Job Titles Held:

  • Real Estate Assistant
  • Operations Manager Supervisor
  • Subsitute Teacher
  • Owner/Manager Mortgage Broker


  • Bachelor of Arts
  • Master of Science

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