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Quality Assurance Manager Desktop Support Admin Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic Desktop Support Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of operating systems and hardware. Motivated to learn, grow and excel in Information Technology.

Skills
  • Staff training and development
  • Knowledge of quality systems
  • Quality control tests
  • Policy reinforcement
  • Microsoft Office
  • Customer service
  • MS Office
  • End-User Account Management
  • Verbal and written communication
  • Multitasking abilities
  • Project Management
  • Applications knowledge
  • End-user support
  • Software upgrades
  • Troubleshooting skills
  • Hardware and software installation
  • Backup Procedures
  • Security updates
  • Firewall management tools
  • Port security knowledge
  • Change Management
  • Network Troubleshooting
Work History
Quality Assurance Manager/Desktop Support Admin, 08/2019 to Current
Professional Healthcare Inc.City, STATE,
  • Worked closely with Administrator and Executive Assistant to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Converted various types of files for printing or for Internet using computer software.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company's policies.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Evaluated, assessed and recommended software products that would meet project requirements.
  • Oversaw planning, application development, verification and risks involved in software projects.
  • Developed, maintained and updated information, policies, standards and guidelines.
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Diagnosed and repaired computer hardware and network systems.
  • Managed implementation of electronic medical records software.
  • Recorded, analyzed and distributed statistical information.
  • Established and tracked quality department goals and objectives.
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Maintained compliance of corporate owned devices through Microsoft Endpoint Manager.
  • Maintained infrastructure and application through Microsoft Azure Active Directory.
Billing Manager/Desktop Administrator, 07/2018 to 10/2019
I Am Unique Special Care & Case ManagementCity, STATE,
  • Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
  • Installed new hardware and software, patched systems and configured settings.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Supported and maintained user account information, including rights, security and systems groups with Microsoft Server Active Directory.
  • Coordinated with IT teams to resolve advanced computer software and hardware problems.
  • Assisted computer users with technical issues remotely and at workstations.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Performed targeted collections on past due accounts aged over 90 days.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked with Administratorand assisted Controller to properly apply customer remittances.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Worked with customers to develop payment plans and bring accounts current.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Assessed employee performance and developed improvement plans.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Defined responsibilities and roles of 112 team members.
  • Monitored progress and examined risks of various projects, including setting forth contingency plans.
  • Managed risk, investigated solutions and established project recovery plans.
  • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Set up and managed team meetings.
  • Provided team with coaching and direction.
  • Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for [Number] clients.
Lead Auditor/Desktop Support Specialist, 09/2014 to 08/2018
Bevinco Of The TriangleCity, STATE,
  • Analyzed trends and monitored customer behaviors to serve as predictors for future marketplace actions.
  • Accomplished inventory cost analysis to discover inconsistencies between product sales targets and actual product sales figures.
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation.
  • Researched billing and invoice problems and resolved issues in compliance with established standards.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Matched purchase orders with invoices and recorded necessary information.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Maintained relationships with vendors and managed invoices for alcohol.
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
  • Created plans with business owners to remedy financial discrepancies and reconcile issues with sales records.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Converted various types of files for printing or for Internet using computer software.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software for end users.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Uploaded new software, rolled out updates and applied patches to devices.
Education
No Degree: Business Management, Expected in
New Mexico State University - Las Cruces, NM
GPA:
High School Diploma: , Expected in 06/2005
Wakefield High School - Raleigh, NC
GPA:
Certifications
  • CompTIA A+ Candidate ID COMP001021648767
  • CompTIA Network+ Training - Expected completion 2021
  • CompTIA Security+ Training - Expected completion 2022

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Resume Overview

School Attended
  • New Mexico State University
  • Wakefield High School
Job Titles Held:
  • Quality Assurance Manager/Desktop Support Admin
  • Billing Manager/Desktop Administrator
  • Lead Auditor/Desktop Support Specialist
Degrees
  • No Degree
  • High School Diploma

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