public service library assistant resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Ambitious student pursuing a Master's of Library Information Science degree eager to contribute developed knowledge in a Youth Service Librarian role. Skilled in customer service and circulation in library settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Patron-focused service
  • Technical support services
  • Remote services and support
  • Patient service and assistance
  • Customer service skills
  • Service scheduling
  • Presentation and public speaking
  • Financial services background
  • Library of Congress classification system
  • Dewey Decimal classification system
  • Community service background
Education and Training
Expected in 12/2019
Bachelor of Arts: Creative Writing And English
Southern New Hampshire University - Hooksett, NH
  • President's List Honoree Winter 2019
  • President's List Honoree Summer 2019
  • President's List Honoree Fall 2019
  • 4.0 GPA
  • Book Club Secretary: Created content for social media, conducted polls for book of the month, engaged with members through social media, tracked new incoming members through Microsoft Excel, attended monthly book club meetings, attended weekly meetings for the club cabinet.
Expected in 12/2012
Associate of Arts: Radio, Television, And Film
Austin Community College - Austin, TX,
03/2019 to Current
Public Service Library Assistant Ben E Keith Co Alexandria, LA,
  • Recognized by management for providing exceptional customer service.
  • Helped train new employees and work-study students.
  • Utilized Microsoft programs such as Excel and OneNote to compile data gathered from various sources.
  • Handled all delegated tasks, including circulation duties, helping students and faculty, cataloging new materials, reshelving, social media content, library events, library guides, literacy videos, teaching citation courses, co-hosting online library orientation, managing staff pick reading suggestions, and organizing the photographs in the university archives.
  • Created calendar agendas for faculty and students.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through chat, email, and phone conversations.
  • Learned OCLC WorldShare circulation program, Library of Congress Classification System, and WorldCat Catalog to support library needs.
  • Improved operations by working with team members and patrons to find workable solutions.
  • Collaborated in development of [Type] procedures.
03/2017 to 10/2018
Risk Management Administrative Assistant Touro Baton Rouge, LA,
  • Managed 100-200 emails daily to answer questions and assist with workers compensation claims.
  • Assisted company's management and employees.
  • Supported the Vice President of General Liability and Risk.
  • Handled and delegated workers compensation claims through data entry, communication, and proper documentation.
  • Tracked and managed all incoming and outgoing medical bills using Microsoft Excel and corresponding with third-party insurance companies and hospital management.
  • Created monthly TAT report for bill tracking via Microsoft Excel.
  • Created agendas and calendar requests for Risk President's litigation meetings.
  • Provided quality customer service and attention when face-to-face, via email, and through telephone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
  • Compiled and mailed Risk department checks resulting in a workable solution with the Accounts Payable team and solving payment issues.
  • Learned Salesforce and Microsoft Excel formulas to support office needs.
  • Supported Risk department by compiling mail and paperwork, as well as taking detailed meeting minutes biweekly.
  • Earned reputation for good attendance and hard work.
02/2014 to 03/2017
Patient Access Representative II Ascension Seton Medical Center Austin City, STATE,
  • Provided financial assistance information and programs to in-house patients.
  • Cross-trained in multiple registration departments including Financial Counseling, Emergency Room, Outpatient, and Labor & Delivery.
  • Trained employees in multiple registration departments including the procedures for the emergency room, inpatient registration, labor and delivery, and outpatient registration.
  • Registered patient demographic information via data entry.
  • Exceeded monthly financial collection quotas.
  • Assisted hospital staff and associates.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Provided excellent service and attention to nurses, doctors, case management, and other hospital employees when face-to-face or through phone conversations.
  • Collaborated with team members to discuss financial collection opportunities.
  • Handled all delegated tasks, including verifying insurance, explaining insurance benefits to patients, collecting payments, assisting self-pay patients without insurance, and help patients sign up for MAP -local Medical Access Program.
  • Supported Case Management department by attending weekly meetings and taking detailed meeting minutes.

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Austin Community College

Job Titles Held:

  • Public Service Library Assistant
  • Risk Management Administrative Assistant
  • Patient Access Representative II


  • Bachelor of Arts
  • Associate of Arts

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