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public safety dispatcher ii resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Attentive Police Dispatcher bringing 13 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Accomplishments

Dispatcher of the year 2014

Skills
  • Exercise independent judgment and discretion in analyzing and resolving problems; work with minimal supervision
  • Operate specialized automated law enforcement information and communications systems including public safety computer systems to access and maintain data
  • Standard two-way public safety radio broadcasting procedures and rules
  • Basic law enforcement practices, methods, and applications
  • Ability to deal tactfully yet firmly with the public in stressful situations; interact with the public in a positive manner
  • Law enforcement record keeping and records management principals and procedures
Work History
01/2014 to Current
Public Safety Dispatcher II Lower Colorado River Authority San Angelo, TX,
  • Exercise independent judgement and discretion in analyzing and resolving problems
  • Deal tactfully yet firmly with the public in stressful situations; interact with the public in a positive manner
  • Interpret and apply City and Police Department policies and procedures, rules and regulations
  • Principals of supervision, training and performance evaluation
  • Receive emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; provide emergency medical pre-arrival instructions; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
  • Use a computer aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations; use an automated records management system (RMS) related to public safety activities to enter and retrieve information.
  • Maintain contact with all units on assignment; maintain status and location of field units and monitor radio frequencies of outside public safety agencies.
  • Receive incoming telephone and voice radio calls for non-emergency assistance; dispatch animal control, water, sewer, electric utility, and street maintenance staff as needed.
  • Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
  • Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service.
08/2007 to 01/2014
Public Safety Dispatcher City Of Irvine, Ca Irvine, CA,
  • Exercise independent judgement and discretion in analyzing and resolving problems
  • Deal tactfully yet firmly with the public in stressful situations; interact with the public in a positive manner
  • Interpret and apply City and Police Department policies and procedures, rules and regulations
  • Receive emergency calls from the public requesting police, fire, or other related services; determine nature and location of emergency; determine priority and dispatch emergency units as necessary and in accordance with established procedures; provide emergency medical pre-arrival instructions; coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
  • Use a computer aided dispatch (CAD) system to enter calls for service/radio traffic and monitor real-time status of situations; use an automated records management system (RMS) related to public safety activities to enter and retrieve information.
  • Maintain contact with all units on assignment; maintain status and location of field units and monitor radio frequencies of outside public safety agencies.
  • Receive incoming telephone and voice radio calls for non-emergency assistance; dispatch animal control, water, sewer, electric utility, and street maintenance staff as needed.
  • Enter, retrieve, and update information from teletype networks, including the California Law Enforcement Telecommunications System (CLETS) relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
  • Build and maintain positive working relationships with co-workers, other City staff, the general public, promoters, vendors, and others using principles of good customer service.
06/2000 to 04/2002
COMBAT MEDIC SPECIALIST UNITED STATES ARMY City, STATE,
  • Responsible for providing emergency medical treatment at point of wounding on the battlefield, limited primary care, and health protection and evacuation from a point of injury or illness
  • Administer emergency medical treatment to battlefield casualties
  • Assist with outpatient and inpatient care and treatment
  • Instruct Soldier's on Combat Lifesaver/First Responder training course
  • Manage Soldier's medical readiness, medical supplies and equipment
Education
Expected in 2021 to to
Associate of Arts: Liberal Studies
Coastline Community College - Fountain Valley, CA
GPA:
Expected in 2017 to to
Associate of Arts: Social and Behavioral Sciences
Coastline Community College - Fountain Valley, CA
GPA:
Affiliations

Secretary of the Rocklin Police Officers Association

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Resume Overview

School Attended

  • Coastline Community College
  • Coastline Community College

Job Titles Held:

  • Public Safety Dispatcher II
  • Public Safety Dispatcher
  • COMBAT MEDIC SPECIALIST

Degrees

  • Associate of Arts
  • Associate of Arts

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