(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Passionate individual with well-developed talents in maintaining records, overseeing radio communications and effectively calming callers on the line. Communicative Public Safety Dispatcher known for always handling crisis situations with composure. Knowledgeable Public Safety Dispatcher with excellent decision-making skills in emergency situations. Determined employee with over 18 years 10 months of experience in speaking with exceptional respect and courtesy to, upset and in pain individuals. Able to maintain undeniable composure in stressful, fast-paced settings. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Focused 911 Dispatcher bringing 18 years' experience in the field. Well-versed in keeping emotions under control in order to work well in high-pressure moments. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field. Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography and demographics of El Centro and Imperial.

  • Dynamic communication skills
  • Well-trained in Computer-Based dispatch systems
  • Status reporting
  • Radio communications
  • Emergency telephone response
  • Recordkeeping
  • Information documentation
  • Police department procedures
  • Map reading abilities
  • Critical thinker
  • Basic life support knowledge
  • Communications
  • Customer service
  • First Aid/CPR
  • MS Office
  • Problem resolution
Education and Training
Central Union High School El Centro , Expected in 06/2000 High School Diploma : - GPA :
Imperial Valley College Imperial, CA Expected in : - GPA :
Ben Clark Training Center Riverside, CA, Expected in : Public Safety Dispatch Academy - GPA :
Lower Colorado River Authority - Public Safety Dispatcher II
Matagorda Bay, TX, 01/2002 - Current
  • Answered 911 emergency and non-emergency phone calls and asked open-ended questions to ascertain the type of resources that were needed.
  • Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
  • Used Spillman to input information from every emergency call into the system with exceptional detail and accuracy.
  • Handled highly stressful situations with extreme poise and control, keeping callers calm and on the line until help arrived at the scene.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Managed average of 10-20 cases each day, delivering telephone assistance and treatment recommendations to public and fire staff on various medical conditions.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Applied Card Systems - Bank Teller
Wilmington, DE, 02/2000 - 01/2002
  • Counted as much as $5,000.00 in daily funds with manual and machine-assisted methods.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Helped customers open and close accounts.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Served approximately 20-50 customers each shift, remaining composed and professional even in high-stress situations.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Processed 15-20 customer transactions hourly while demonstrating extreme attention to detail.
  • Processed customer transactions, including loan payments, and check-cashing.
  • Entered transactions into computer and issued customer receipts.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Prepared official checks for customer and internal bank needs.
Imperial Valley Press Online - Newspaper Delivery Person
City, STATE, 01/1994 - 01/2000
  • Delivered newspapers to business and residential customers on assigned route.
  • Presented customers with bills and receipts and collected $8 worth of payments for goods delivered from each customer.

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Resume Overview

School Attended

  • Central Union High School
  • Imperial Valley College
  • Ben Clark Training Center

Job Titles Held:

  • Public Safety Dispatcher II
  • Bank Teller
  • Newspaper Delivery Person


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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